Bookvolume Senior Product Support Specialist
CurrentCreate analysis reports as needed for internal and client use (ordering trends, work flows, losses, etc.)● Assist manager in resolving and optimizing work processes and software.● Use reports to resolve escalated inventory and receiving issues● Front desk/technical support for clients over phone and email.● Assist clients with navigating online marketplaces: • Purchasing inventory online. • Organizing client return inventory • Overseeing vendor/client communications • Managing reports that prevent and recover losses