Maintaining current levels of supply chain efficiency and creating process improvements within the Inventory & Purchasing sectors to ensure higher levels of coverage while reducing capital spending.Managing a team of two purchasing assistances while advising future PO quantities, ensuring the company stayed within its safety levels.Creating ongoing forecasts for the assistance of the purchasing team and external suppliers, where these were previously overlooked or absent.Managing… Show more Maintaining current levels of supply chain efficiency and creating process improvements within the Inventory & Purchasing sectors to ensure higher levels of coverage while reducing capital spending.Managing a team of two purchasing assistances while advising future PO quantities, ensuring the company stayed within its safety levels.Creating ongoing forecasts for the assistance of the purchasing team and external suppliers, where these were previously overlooked or absent.Managing and running a yearly stocktake for over £ 4 million worth of stock held over multiple UK locations, resulting in only 1.2% stock loss due to extensive investigation and excellent communication.Completing and running of the Daily Shortage Report meeting, discussing our top out-of-stock items, and providing resolution to all stakeholders while managing expectations throughout.Conversing daily with the commercial team to keep them up-to-date on the current ETAs of any urgent products while answering any ongoing forecast and pricing questions.Providing monthly rolling landed costs calculations for all overseas stock and updating our margin impact reports for the board of directors.Active participation in the company's monthly S&OP calls where we would give all-important stakeholders an update on our current position and what actions we are taking to mitigate risk.Reducing stock holding days from 209 days down to 93 days within 6 months while maintaining a 3% OOS margin.Introducing ABC’s categorization to over 2,700 SKUs within the portfolio to allow for better management of SKUs.Creating and Implementing a new ordering process with key suppliers to ensure an effective and competitive workflow that benefited both parties. Show less

Management of production plans for 400 SKUs including demand & transport planning of these SKU to 16 different end-markets and customers across Russia & Europe.Actively resolving upcoming demand shortages and issues while communicating changes to European factories and managing relevant stakeholders expectations.Actioning Shelf Life report to spot upcoming expiry issues and advise on mitigation activities.

Ensuring effective supply chain practice by managing the BAT Turkey 2018 capsule write off project where no tobacco factories in Turkey could sell mentholated cigarettes after Dec 2018. Minimising costs while ensuring the factory produced as much stock as possible before imposed deadline. Working with Material / Production Planners and NPI teams to ensure a lucid transition while maximising machine efficiencyAdopting a calm approach when dealing with issues, reaching satisfactory… Show more Ensuring effective supply chain practice by managing the BAT Turkey 2018 capsule write off project where no tobacco factories in Turkey could sell mentholated cigarettes after Dec 2018. Minimising costs while ensuring the factory produced as much stock as possible before imposed deadline. Working with Material / Production Planners and NPI teams to ensure a lucid transition while maximising machine efficiencyAdopting a calm approach when dealing with issues, reaching satisfactory resolutions to maintain excellent relationsCultivating productive working relations with global suppliers and customers by communicating effectively to build a strong rapport and nurture profitable relations.Demonstrating excellent sourcing abilities when negotiating with suppliers.Spearheading meetings with stakeholders while managing expectations.Creating and implementing a system that monitors additional costs when safety stock is increasedCapitalising on information from the monitoring of inventory levels and health to drive down working capitalAchievementsPlayed a key role reducing capital loss exposure from £1m to £100,000 by managing the project and expectations of stakeholdersAwarded the Pall Mall Level Award for remaining proactive and completing Circumference Harmonisation / Circumference Reduction projects to ensure optimal machine performance and minimal stoppagesSelf-taught on use of new systems and applications resulting in training other members of staffInstrumental in delivering accurate costs associated with additional safety time and stock through the creation of appropriate processesOversaw communication between the factory in the Ukraine and 15 suppliers while conveying expectations and forecasting figures as well as running regular supplier meetings to monitor inventory health and OTIF numbersActed as main point of contact between DHL and European factories during Easter and Christmas, answering queries and relaying information between the different parties Show less

Provided a 1st rate service to customers through professional and engaging interaction as a valued member of the events team, planning and running successful eventsAbly assisted the kitchen team during food preparation and service during large eventsCooperated with customers when resolving any arising issues or problems

Part of a dedicated team that served over 2,000 users in a 1st and 2nd line support role proficiently handling all IT-related problemsProvided sound, video and lighting for conferences and school assembliesKept channels of communication open and transparent when dealing with software and hardware providersOperated in close conjunction with the support team to solve problems swiftly and efficientlyAchievementMaintained a high customer satisfaction rating of 96%

Created a welcoming ambience for shoppers by conversing with them pleasantly to ensure first and last impression of the shop was favourableDrew upon excellent listening and persuasive skills to encourage customers to buy products by pitching vocal tone and pace with them to elicit rapport leading to more salesDemonstrated responsibility and integrity when offering advice to customers and the selling of credit cardsAchievementsIn charge of supervising between 10 and 15 employees… Show more Created a welcoming ambience for shoppers by conversing with them pleasantly to ensure first and last impression of the shop was favourableDrew upon excellent listening and persuasive skills to encourage customers to buy products by pitching vocal tone and pace with them to elicit rapport leading to more salesDemonstrated responsibility and integrity when offering advice to customers and the selling of credit cardsAchievementsIn charge of supervising between 10 and 15 employees during the absence of the SupervisorUpskilled four new Sales Advisors Show less