Aaron Dilworth Email & Phone Number

Brisbane, Queensland, Australia

Project Manager delivering solutions utilising Microsoft Azure and 365 stackModernising client environments through the use of technology, with a focus on migrating environments from on-premises and complex legacy server infrastructuresDay to Day responsibilities include:* Delivering an excellent customer service experience for the duration of projects.* Supporting internal and external stakeholders with evaluations, scoping and planning.* Undertaking technical evaluations of client's environments and create documentation to successfully implement and manage IT infrastructureAuxiliary responsibilities include:* Assisting with technical escalations* Developing documentation* Engaging in knowledge sharing

Gold Coast

As a Professional Services engineer I was primarily responsible for completing client projects, infrastructure implementation/upgrades, provisioning and maintenance. However I also provide Level 3 support for clients when necessary, ensuring I am available for Level 1 & 2 Helpdesk Engineers whenever they need help, guidance or an escalation pathI was a member of the Professional Services team within Mercury IT for 5.5 years and progressed to be the most senior member of the team with regard to tenure and also exposure to client systems and experience with Microsoft 365As part of my role I have daily interactions with the following systems, be it for initial setup or regular support and maintenance:VMware ESX (v4, v5, v6, v7)Windows Server family 2019, 2016, 2012 and 2008R2Active Directory (Domain trusts, Sites and Services, Group Policy)Azure (Azure AD, VM Creation, Security, Networking, Site Recovery, Azure Virtual Desktop)Microsoft 365 Stack (Exchange Online, Azure, Sharepoint Online and Teams setup/administration)Backup solutions (Shadow Protect, Veeam, Azure Site Recovery, Datto BCDR)Datto (RMM, BCDR, Switches and APs)Cisco Meraki (MX Firewalls, MV Security Cameras, MS Switches and MR APs)3CX Phone SystemsI endeavour to always perform at my best and deliver the smoothest possible solution implementation for clients when upgrading their systems and providing post-cutover support. I also pride myself in constructing a strong relationship with each client and to show their interests are a top priority

Gold Coast

Responsibilities included:The role was described as Level 1, but was closer to Level 2 support with the rights I had enabled on my account.Daily use of servers such as Microsoft Server 2003 and 2008, contract dependent.Frequent interaction with Active Directory – creating new users, adding mailboxes, creating security groups, amending folder permissions and backups restore.Experience with Exchange Management Console, creating mailboxes and tracking of mail flow.Experience in Symantec Endpoint Protection Manager, pushing out policies and keeping virus definitions up to date on machines .Knowledge of Microsoft Office 2003, 2007 and primarily 2010.Primarily working on Windows 7 machines but still having daily interaction with XP .I have extensive daily use of VMware Service Manager where all calls are logged, monitored and updated.Working toward strict SLAs to resolve issues in a prompt and timely manner, escalating to appropriate resolver teams if necessary.Experience in using Citrix XenApp as a remote connection, and Citrix App Centre for monitoring and resetting user sessions as per requests.

Responsibilities included:I receive phone calls from any school, primary and post primary in NI with any IT issues they happened to encounter I work equally with Windows 7 and Windows XP during my time in this team I log each call accurately and accordingly in VMWare Service Manager If possible I fix the users issue in a polite and timely manner, keeping in line with strict contract SLAs As of 30th September I have been given a 2nd line account, enabling me to fix a lot more problems than previous, and these included but were not limited to:Clearing print queues and restarting print services on school servers More interaction with Active Directory including checking details, unlocking accounts and amending folder permissions

Providing support for all employees of Calor NI across 4 sites countrywideResponsibilities Included:I worked at Calor during my placement year at University.Required to maintain all PCs/Laptops, mobile/desk phones/iPads, network printers and video conferencing suite for all of Calor NI (75+ users).Have to prepare and set up all new hardware that gets delivered, from setting up mobile phones to upgrading PC hardware and software.Work predominantly with Windows 7 and partially with Windows Vista, and have gained extensive knowledge of Microsoft Office Suite 2007 & 2010.I am the first port of call for all hardware and software problems for Calor NI.Gained knowledge of wired and wireless networking and Intranets thanks to Calor’s networking. I am part of the initial rollout of iPads, and also the beginning of a refurbishment project where I have to create new Ethernet cables and set up the wired network in the temporary building.

Bachelor Of Science (Bsc) With Honours In Information And Communication Technologies, Information And Communications Technology, 2:1 Classification

3 A Levels, Pe, Technology & Biology, C, D, D Respectively