Aaron Dinkledine Email & Phone Number

Chanhassen, Minnesota, United States

• Led customer support of PHI’s VersaProbe X-ray Photoelectron Spectroscopy (XPS) instrument,creating and executing service plans to address major and minor instrument failures• Installed, serviced, and calibrated XPS analytical instruments in 7 countries on 4 continents• Provided on-site service for customers in the semiconductor, medical device, defense, automotive, and energy industries, and research facilities at public and private universities• Installed, serviced, and calibrated VersaProbe options:− Ultraviolet Photoelectron Spectroscopy (UPS)− Auger Electron Spectroscopy (AES)− Low Energy Inverse Photoemission Spectroscopy (LEIPS)− Reflection Electron Energy Loss Spectroscopy (REELS)− Gas Cluster Ion Beam (GCIB) source− C60 Ion Beam source− Hot/Cold stage with sample temperature control using liquid nitrogen• Trained customers to use XPS instruments to further their surface chemistry research• Trained 20+ service engineers to troubleshoot, repair, and maintenance XPS instruments• Traced circuit diagrams during troubleshooting of electronic component and system failures• Developed instrument test processes to isolate and locate performance anomalies• Wrote, updated, and improved XPS service documentation• Refurbished XPS instruments for resale• Provided phone, email, and remote support to customers to preempt the need for service visits• Specified serviceability requirements for new product development• Collaborated with R&D scientists, software engineers, and applications scientists to improve theperformance and usability of XPS instrumentation, options, and control software• Contributed to design review of custom product design

Kokomo, Indiana, United States

• Installed and serviced X-ray Photoelectron Spectroscopy (XPS) analytical instruments• Serviced Time-of-Flight Secondary Ion Mass Spectrometry (ToF SIMS) analytical instruments• Trained customers to use XPS instruments to further their surface chemistry research• Trained junior field service engineers in best practices for instrument repair and maintenance• Wrote and edited instrument documentation• Provided phone, email, and remote support to customers to preempt the need for service visits• Continued the responsibilities of Lead Field Service Engineer described in the next section

Kokomo, Indiana, United States

Continued the responsibilities of Field Service Engineer described in the next section and added thefollowing duties:• Wrote quotes for paid service work• Checked finished service orders of other engineers for completeness• Filled in for manager, completing his day-to-day responsibilities, when he was unavailable

Kokomo, Indiana, United States

• Installed and serviced X-ray Photoelectron Spectroscopy (XPS) analytical instruments• Serviced Time-of-Flight Secondary Ion Mass Spectrometry (ToF SIMS) analytical instruments• Performed instrument preventive maintenance• Troubleshot and repaired complex mechanical and electrical failures• Worked on high voltage optics in ultra-high vacuum systems where cleanliness is paramount• Replaced electron sources, ion sources, electron multipliers, gauges, power supplies, motors,bearings, pumps, pneumatic valves, pressurized gas cylinders, custom electronics, embeddedcomputers, and PCs• Calibrated instruments to meet specifications and documented performance

Kokomo, Indiana Area

• Renovated 5 single family homes – Reconditioned substandard homes• Replaced house wiring – Installed electrical outlets, switches, lamps, & circuit breakers• Maintained ~20 houses – Anticipated, scheduled, and performed all types of maintenance• Anticipated future problems and hardened homes to withstand normal use and occasional abuse

Wanyjok, South Sudan

• Built a school building – Poured concrete, laid brick, & welded structures• Managed laborers – Trained, directed, and paid workers• Erected a 440 meter chain link perimeter fence

Kokomo, Indiana Area

• Renovated 1 single family home – Reconditioned foreclosed home• Replaced house wiring – Installed electrical outlets, switches, lamps, & circuit breakers• Replaced an asphalt shingle roof and decking• Maintained ~20 houses – Anticipated, scheduled, and performed all types of maintenance• Anticipated future problems and hardened homes to withstand normal use and occasional abuse

Louisville, Ky

• Compiled daily quality metrics and list of top quality issues from assembly line.• Tested electronic control boards and performed failure analysis.• Managed rework projects.• Investigated supplier part failures.

Louisville, Ky

• Developed recycling process for faulty dishwasher tubs to reduce waste in the factory.• Tested pumps returned from field service calls to determine cause of failure.• Worked with engineers who promote Lean Manufacturing techniques.• Wrote scripts and oversaw production of short videos, which were placed on the company website, to answer customer's questions about dishwasher operation and to reduce the service call rate.

Louisville, Ky

• Designed procedure and modified equipment to validate PCB operation.• Wrote Excel macros in VBA to simplify the presentation of service call data.

Louisville, Ky

• Compiled service call data and customer complaints.• Wrote Excel macros in VBA to simplify the presentation of service call data.