Specialist Ip Customer Success
CurrentWork with patients and referrals to provide an outstanding order experience for patients.Knows multiple diabetic product lines and answer questions and provide guidance on the order process. Understand and work order to shipment.Provides excellent customer service experience for customers to ensure their confidence in the order process.Perform all necessary documentation and prescription requirements based on insurance guidelines.Ensure clinical notes and addendum documentation is valid.Follow up with calls to provider offices for requesting clinical documentation or re-fax to appropriate healthcare representative.