Aaron Dowd Email & Phone Number

United States

Stockholm, Stockholm County, Se

As a Technical Account Manager, I have been dedicated to supporting podcast publishers and creators of all sizes, with a focus on Pro & Enterprise publishers. In this role, I have led the Chartable Customer Experience team, ensuring exceptional customer support and managing critical aspects of our operations.Key Responsibilities and Achievements:Chartable CX Team Leadership: I have had the privilege of serving as the lead for the Chartable CX team. This role has allowed me to guide a talented team and deliver outstanding support to our podcast publishers, consistently exceeding client expectations and building strong relationships with our customers.Documentation and Process Management: Alongside leading the CX team, I have played a crucial role in managing internal documentation and working procedures. By establishing streamlined processes and well-documented guidelines, I have enhanced collaboration and productivity across teams, contributing to improved efficiency.Public Help Documentation: I have led efforts in developing and maintaining comprehensive public help documentation, available at https://help.chartable.com. This resource has empowered our clients to troubleshoot common issues independently and provided them with the necessary information to maximize their success on our platforms.Collaboration with Engineering and Product Teams: I have fostered strong relationships with both the engineering and product teams. Working closely with these teams, I have helped ensure swift resolution of technical issues and actively supported the successful launch of new features and continuous product improvements based on client feedback.Ongoing Professional Development: To further enhance my skills and contribute more effectively, I am currently studying product design and management, and audience growth strategies. By staying up-to-date with industry trends and expanding my expertise, I aim to drive even greater value for our clients and the organization.

Started an independent rock band, grew to more than 1 million monthly listeners on Spotify. Some of my responsibilities include: Drums, Technology, Branding, Audience Growth, Social Media Marketing, Photography, Audio & Video Production, Graphic Design, Physical & Online Retail Business Management (merch), and more. Booking by the Wasserman Group.

New York, Us

I worked directly with Chartable's enterprise publisher customers, including Warner Media, iHeart Media, Wondery, The LA Times, The New York Times, Cadence 13, Pushkin, QCODE, Sony Music, Kast, Betches, Axios, Sonoro, Pacific Content, and many more. Responsibilities included providing platform demos to potential customers, on-boarding training and education for new enterprise publisher teams, and answering day-to-day questions and support requests. I also acted as an assistant product manager, collecting feedback and feature requests and providing actionable insights and product improvement opportunities to Chartable's product and engineering teams, and created help documentation and training materials for existing or new products and features as needed.Chartable was acquired by Spotify in February, 2022.

Los Angeles, Us

I handled most of customer support via Intercom and email, managed the help center and wrote help articles and other tutorials, did community outreach on behalf of Podcorn, and provided user feedback and feature suggestions to the Podcorn product team.

I worked with clients on all of the different aspects of the podcasting process. That included planning and launching new podcasts, choosing gear, helping guests with their recording setup, editing, mixing and mastering, workflows, marketing & audience growth, and more.Clients included:* 5by5 (Back to Work, Systematic, The Web Ahead, The Big Web Show, Asymco)* Makers of Sport* Changelog* Authentic Jobs | Hired* CodePen Radio* Design Life* Dribbble | Overtime* Frontside | Frontside Podcast* Funsize | Hustle* Humana Design* Jake Parker | Three Point Perspective* Jane Portman | UI Breakfast* Jason Blumer | Thrivecast, Businessology* Jenn Lukas | Ladies in Tech* KPCB | Ventured* Katie Kovalcin & Tim Kadlec | Path to Performance* Patrick Johnson | The Start* Sean McCabe (seanwes podcast, Invisible Details, In the Boat With Ben)* Chris Coyier & Dave Rupert | Shoptalk Show* Shawn Blanc* Whitney Hess & Paul McAleer | Designing Yourself * and moreMany of the shows I worked with were featured in Apple Podcasts, and a lot of them are still among the top shows in their respective categories.I started my own podcast in 2015 called The Podcast Dude (changed the name to "Podcasting with Aaron" in 2020) to share what I've learned about podcasting so far. It currently has over 100 5-star reviews in Apple Podcasts and over 50,000 downloads (Aug 2018 - present) from 113 countries.

New York, Us

As Customer Success Lead, I helped people start and grow podcasts using Simplecast, while studying the variety of challenges podcasters faced and helping create solutions for them. As employee #5 at Simplecast, I helped the team 10x the value of the company in my first year through a focus on customer success and creating great experiences for new and experienced podcasters.Responsibilities include:• Building and maintaining strong, long-lasting relationships with podcasters• Expanding and updating Simplecast’s knowledge-base and content offerings, including product tutorials• Developing seamless onboarding experiences for podcasters at every experience level to ensure they are able to become proficient with Simplecast quickly• Working with the product team to help improve Simplecast's overall user experience• Assisting in managing day-to-day customer support and providing guidance, aid, and insight into the platform and industry to both podcasters and other Simplecast team members• Performing regular outreach to discover and refine customer goals, ensuring customers are familiar with new features, and helping them progress towards defining and achieving their goals• Identifying opportunities and solutions to scale or otherwise improve customer success, funneling customer feedback and requests back to the product team for consideration and implementation

I helped produce and edit over 500 podcast episodes about design, business, and entrepreneurship, managed a small online community, and recorded and edited an audiobook. Learned a lot about podcasting, video production, writing, marketing, and helping other people be successful.

North Richland Hills, Tx, Us

I helped build beautiful, responsive websites with an amazing group of designers and developers.

Fort Worth, Tx, Us

Mostly worked on and built Wordpress websites, but did a little graphic design and copywriting, too.

I worked with founder Mike Schara creating beautiful marketing material for bars and restaurants in the DFW area, also creating and maintaining websites.

I provided general technical support, created and updated the company website, handled marketing and web analytics, created print material and did photography as needed.