Aarón Del Rosario Email & Phone Number

Supervising a team of 30 people, in coordination with the Manager. Customer service to spa clients located in the U.S. and Europe, in charge of resolving any queries, complications or issues that may arise. Call quality assurance and revision of errors by other representatives and productivity supervision. Create KPI’s for booking agents and measure productivity on a regular basis. Helped on supervising the department wide deployment of a CRM (Salesforce) with the IT department and Deloitte, which was the consulting firm hired to integrate the CRM with our systems. Daily status reports to the Manager and other senior management positions. Office manager duties such as purchasing office material, workstations, etc. Coordinated the relocation of our offices.

Customer service to spa clients located in the U.S. and Europe. Responding to all customer inquiries and requests via call, email and live chat. Providing detailed information about the different products. Registering client’s profiles and bookings in our in-house software based on SAP. Dealing and resolving complaints and incidents, in direct communication with the Manager and multiple departments of the company (on-site front desks and management, Accounting Departments, IT, etc.) and third parties (shipping and partner companies).

Adeje, Canarias, España

Registering patients in the hospital’s data base. Direct contact with international and national insurance companies. Managing doctor’s schedules and processing incoming calls and emails. Managing and resolving pending cases. English translation for patient-doctor interaction.

Grado En Bellas Artes

Título Superior En Realizción De Audiovisuales Y Espectáculos