As a global account manager at Cisco, I serve as the single point of contact for 2 major enterprise customers in the financial services and retail sectors.My job is all about relationship management. I am both a trusted advisor and an advocate for my clients, ensuring world-class service delivery and marshaling the Cisco talent and technologies required to meet my clients' required business outcomes. I also work with Cisco partners to ensure they meet all commitments to Cisco… Show more As a global account manager at Cisco, I serve as the single point of contact for 2 major enterprise customers in the financial services and retail sectors.My job is all about relationship management. I am both a trusted advisor and an advocate for my clients, ensuring world-class service delivery and marshaling the Cisco talent and technologies required to meet my clients' required business outcomes. I also work with Cisco partners to ensure they meet all commitments to Cisco clients.I work extensively with my clients to keep them apprised of emerging technologies and help them move toward their ideal state. In addition to coordinating Cisco business clinics and providing updates to client-side engineers and architects, I work with each of my customers to produce technology road maps that are individual to their needs.The road maps identify the client's current technology environment and plot the way forward, specifying the necessary investments, the timeline involved, and the ideal technology end state that will deliver the key business outcomes necessary for their organization to thrive. Show less

I managed key sales and service relationships with 12 major public accounts in the New England area, with annual revenue of approximately $24 million. My primary role was to grow and retain new business through building relationships with C-level executives, IT leaders, and researchers. I was successful in expanding overall account revenue levels by 25% through demonstrating the value of Dell solutions and meeting client specifications.Driving growth in new sectors was also an important… Show more I managed key sales and service relationships with 12 major public accounts in the New England area, with annual revenue of approximately $24 million. My primary role was to grow and retain new business through building relationships with C-level executives, IT leaders, and researchers. I was successful in expanding overall account revenue levels by 25% through demonstrating the value of Dell solutions and meeting client specifications.Driving growth in new sectors was also an important aspect of this role. I was successful in leveraging Dell resources and relationships to open up new business in the storage sector, closing an immediate $200,000 order with $1 million in potential revenue. I also worked with participants of the Massachusetts Green High-Performance Computing Center (MGHPCC) to form long-lasting partnerships and standardize accounts on Dell platforms.Effective team leadership was essential in this role. I led a team of 19 support staff and ensured successful and timely delivery of services to Dell customers. Show less

My primary focus was on increasing revenue with new and existing channel partners while also retaining key accounts. I developed and launched effective strategies to promote products and acquire mindshare with key decision makers in each account to develop new business opportunities.Through building relationships with executives for target accounts, I increased sales by 37% in less than 1 year, generating $2.4 million in total annual sales for IP-based high-performance keyboard, video… Show more My primary focus was on increasing revenue with new and existing channel partners while also retaining key accounts. I developed and launched effective strategies to promote products and acquire mindshare with key decision makers in each account to develop new business opportunities.Through building relationships with executives for target accounts, I increased sales by 37% in less than 1 year, generating $2.4 million in total annual sales for IP-based high-performance keyboard, video, mouse (KVM) solutions.In addition to direct sales, I planned and conducted webinars and represented the organization at top trade shows such as NAB Show, InfoComm, and Digital Signage Expo (DSE). Show less

I led business development, retail operations, and strategic planning for a provider of premium sports equipment and apparel with annual revenues of approximately $65 million. My responsibilities included profit and loss (P&L), budgeting, cost controls, and managing approximately $6.5 million in yearly payroll processing. I established pay structures, financial metrics, performance standards, and operating policies.During a time of rapid growth, I led the company's rapid expansion from… Show more I led business development, retail operations, and strategic planning for a provider of premium sports equipment and apparel with annual revenues of approximately $65 million. My responsibilities included profit and loss (P&L), budgeting, cost controls, and managing approximately $6.5 million in yearly payroll processing. I established pay structures, financial metrics, performance standards, and operating policies.During a time of rapid growth, I led the company's rapid expansion from 7 to 17 stores across 7 states with a wide range of talent and cultural settings. I played a key role within the New Store Construction Team and supported site selection, lease negotiation, and all aspects of new store openings.I also built and led a team of more than 80 managers and 400 employees, and instituted an open and collaborative work environment to minimize attrition, increase morale, and improve overall productivity. Show less

As a store manager, I was accountable for all floor sales, P&L, budgeting, payroll, visual merchandising, new product roll-out, HR, employee hiring, and effective customer interface. I also evaluated and coached the management team and staff to improve performance and morale.I led several key initiatives, such as the development and launch of promotional campaigns, grass-roots marketing programs, and implementation of VIP programs. I was also instrumental in turning around five store… Show more As a store manager, I was accountable for all floor sales, P&L, budgeting, payroll, visual merchandising, new product roll-out, HR, employee hiring, and effective customer interface. I also evaluated and coached the management team and staff to improve performance and morale.I led several key initiatives, such as the development and launch of promotional campaigns, grass-roots marketing programs, and implementation of VIP programs. I was also instrumental in turning around five store locations through improved sales performance and customer satisfaction levels. Show less

In support of the New York State Assembly, I worked directly with constituents in a liaison role between communities and their elected officials. I handled a wide range of functions, including policy and strategy development and office administration.I gained hands-on skills in relationship building, formation of legislative recommendations, and interaction with thought leaders in different areas, such as government, business, non-profit, and education. This role helped provide the… Show more In support of the New York State Assembly, I worked directly with constituents in a liaison role between communities and their elected officials. I handled a wide range of functions, including policy and strategy development and office administration.I gained hands-on skills in relationship building, formation of legislative recommendations, and interaction with thought leaders in different areas, such as government, business, non-profit, and education. This role helped provide the foundation for my career in relationship management. Show less