Aaron Dyck work email
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Aaron Dyck personal email
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With more than a decade of senior technical experience I have the skills and knowledge to tackle any technical issue, however my real value lies in my understanding of the industry. I have worked on projects of all sizes and scopes, and know what can go wrong and how to ensure that it doesn't.
Bovaird Telecom Inc
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PresidentBovaird Telecom Inc Nov 2021 - PresentHampton, New Brunswick, CanadaSales and service of Avaya productsContract to support legacy Nortel products
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Tier Iii Senior Technician - TelusActivo Inc. Oct 2018 - Oct 2021Markham, OntarioAct as Tier 3 support for CS1000, CallPilot, IP Office, and BCM. Duties include everything from answering technical questions from lower tiers to rebuilding failed equipment. -
Field Service TechnicianSmart Ip Mar 2018 - Oct 2018 -
Technical Support EngineerEclipse Technology Solutions Inc. May 2012 - Mar 20182180 Dunwin Dr, Mississauga OnHelpdesk support for telephony equipment (Avaya IP Office, CS1000)Provide installation services for IP Office. Upgrade of existing CS1000 equipment. Deployment of Avaya SBCe and various SIP implementations. Primary SIP technician for Eclipse. -
Tier Iii Technical SupportAvaya Jan 2010 - May 2012Technical support for CS1000 systems -
Senior Technical Support EngineerInnovatia, Inc Jul 2009 - May 2012Responsible for troubleshooting Nortel CS1000 Telephony systemsDuties included maintenance, research, and troubleshooting of client systems and issues. A strong emphasis on security and Voice over IP (VoIP). Committed to continual learning and sharing knowledge with co-workers. -
Tier 3 Cs1000 SupportNortel Networks Jul 2009 - Jan 2010Performed break/fix troubleshooting on CS1000 equipment -
Financial AnalystStream Intl May 2007 - May 2009Responsible for the regular publication of financial reports, including in-depth analysis for senior managementAssist in the development and deployment of budget and forecast models
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Intraday AnalystStream Intl Jun 2006 - May 2007Responsible for ensuring service level goals are met, as well as optimizing staffing levels for maximum profitsActively analyze call flow and arrival patterns to ensure all metrics are met
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Customer Service RepresentativeStream Intl Jan 2006 - Jun 2006Retention for a major US Internet Service ProviderResponsible for every contact and ensuring that every customer has an exceptional experience with the company
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Cashier$1. Store Plus Apr 2005 - Dec 2005Responsibilities included preparing daily financial statements and running a cash registerPrepared orders for electronics
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Customer Service RepresentativeAtco I-Tek Business Services Edmonton, Ab Aug 2004 - Oct 2004Responsibilities include answering customer concerns regarding billing, as well as assisting service changesAssigned to special customer service project to survey customers regarding satisfaction
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Assistant ManagerThe Northwest Company Jun 2003 - Jun 2004Duties include working in both retail and grocery sides of the business, placing orders and maintaining a high level of customer serviceResponsible for maintenance of POS equipment, including troubleshooting and regular updatesAccountable for meeting budgets in both retail and grocery departments
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Operations AnalystSpiegel Group Teleservices Jul 2002 - May 2003Responsible for reporting call volumes and maintaining high levels of serviceResponsible for communications between Saint John and other centersDuties included entry of schedule exceptions into workforce software
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Cashier$1. Store Plus Jul 1999 - May 2003I took people's money and bagged up their goods.
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ProprietorTdby Computers Oct 1996 - Aug 1998Sold and repaired personal computersSolved technical problems with both software and hardware
Aaron Dyck Skills
Aaron Dyck Education Details
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Unb Saint John Saint JohnEconomics -
Saint John High School Saint John
Frequently Asked Questions about Aaron Dyck
What company does Aaron Dyck work for?
Aaron Dyck works for Bovaird Telecom Inc
What is Aaron Dyck's role at the current company?
Aaron Dyck's current role is Telecommunications Expert.
What is Aaron Dyck's email address?
Aaron Dyck's email address is aa****@****ail.com
What schools did Aaron Dyck attend?
Aaron Dyck attended Unb Saint John Saint John, Saint John High School Saint John.
What are some of Aaron Dyck's interests?
Aaron Dyck has interest in Civil Rights And Social Action, Animal Welfare, Science And Technology, Politics.
What skills is Aaron Dyck known for?
Aaron Dyck has skills like Troubleshooting, Voip, Ip, Telecommunications, Avaya, Telephony, Hardware, Wireless, Switches, System Deployment, Call Centers, Analysis.
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