• Provided personalised tutor sessions in both English and Chinese, demonstrating proficiency in communicating effectively with individuals from diverse cultural backgrounds.• Developed customised lesson plans to meet the unique needs of each student, showcasing adaptability and a customer-centered approach in delivering value.• Built and maintained positive relationships with students and their families, fostering trust and loyalty—a valuable asset for nurturing customer relationships in marketing.

• Managed a high-volume reception area, providing exceptional customer service in both English and Chinese to clients, visitors, and staff, fostering positive relationships and ensuring a welcoming atmosphere.• Collaborated with colleagues across departments to coordinate meetings, events and projects while utilising various software and systems.

• Delivered exceptional customer service, fostering positive guest experiences and building relationships to encourage repeat business.• Communicated effectively with customers and team members in a fast-paced environment, ensuring smooth service and satisfaction.• Maintained high attention to detail when processing orders and ensuring a clean, welcoming environment, contributing to overall brand image.

• Generated a 35% increase in online revenue through implementing an Instagram marketing campaign.• Scheduled social media content that reached 2000+ viewers via Instagram to promote restaurant products.• Administered and maintained the restaurant's Google Business profile, overseeing all aspects of online presence and interactions. Proactively fostered positive customer relationships through timely engagement and responsiveness, resulting in a sustained 4.4-star rating.