Aaron Williams Email & Phone Number

Quantico, Virginia, United States

Installed, upgraded, supported, and troubleshoot printers, computer hardware, Windows 10 OS, Office 2013, and other authorized desktop applications and peripheral equipment.Performed general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.Monitored, operated, managed, troubleshooted, and restored service to client personal computers or laptops with authorized network access.Utilized Active Directory to create computer names or authenticated users in the correct organizational unit.Remediated issues beyond the scope of the Desktop Support Engineer juniors and escalated Tier 2 cases.Mentored junior team members on best practices and established processes to ensure smooth transitions of issues and minimize client resolution/restoration time.Used diagnostic tools and manual reimaging to troubleshoot server, network connectivity, and workstation hardware/software issues.Managed time efficiently, set priorities appropriately, and maintained a professional demeanor under stress.Consulted with users, management, and technicians to assess computing needs and system requirements.

Greenbelt, Maryland, United States

Responded to phone calls, emails, and tickets to troubleshoot, install, and maintain Windows 10 OS, Office 365, and other approved graphical user interface applications.Maintained confidentiality regarding processed, stored, or accessed network information.Provided computer orientation to company staff.Traveled to new company sites to create and configure networks.Managed user access and configuration for multiple software platforms.Handled supply chain and computer inventory management while ensuring compliance with hardware and software updates.

Fairfax, Virginia, United States

Ensured all patient charts were up to date, HIPAA compliant, and that demographics and payments were properly input and disposed of.Led cross-functional teams to plan and maintain operations across eight offices to meet targets.Arranged purchases of office supplies and managed maintenance requests for medical equipment.Participated in weekly meetings on procedures and process improvements to maximize productivity.

Fredericksburg, Virginia, United States

Answered, screened, and processed a high volume of daily calls using a call management system and web-based communications.Documented conversations with customers to track requests, problems, solutions, and escalated highly technical issues to management.Improved procedures and managed operations for receiving and processing data with other offices.Trained new employees on processes to promote team-wide productivity.