Results driven software executive with a demonstrated history of working in full customer lifecycle management (post-sales) in SaaS environments. Adept in building organizations, systems, and processes using quantitative and qualitative data for effective and meaningful customer engagements to increase customer loyalty, drive retention and revenue expansion while reducing churn, securing ARR, and improving net margins through gains in efficiency. Onboarding, adoption, services, support, customer success, customer marketing, value realization, renewals, and up-sell/cross-sell are functional areas of expertise.