• Foster and cultivate client relationships• Manage and lead the account management teamDirector of Business Process & Innovation, Jan. 2020 - Jan. 2021• Create and scale processes to maximize production efficiencies• Forecast staffing and resource requirements to align with projected growth• Analyze data and develop strategies that align expectations with reality while advancing each client's goals• Build tools to improve efficiency and optimize user experience• Liaise with vendors and business partners to propose, plan, and implement curated marketing solutionsQuality, Training, and Process Manager, Aug. 2019 - Jan. 2020• Manage, create, and maintain internal resources, including the company style guide and HR portal• Oversee training and development materials for new and existing employees• Perform ad hoc writing, editing, and proofreading services

• Manage finances, tax records, investments, and bank accounts• Maintain inventory, enforce contracts, approve expenditures, and oversee invoices• Edit outward- and inward-facing communications, rulebooks, and promotional materials• Design, create, balance, and test games for various audiences• Vote on top-level policy decisions as a full partner and board member

• Wrote informative articles about destination properties located throughout the United States• Conducted research pertinent to the creation of accurate travel writing

• Proofread, edited, and created content across all channels• Managed and maintained corporate style guidelines• Analyzed data and processes to improve inefficiencies and identify best practices• Acted as a bridge between marketing, sales, and creative services• Standardized social media strategies tailored to specific global brands

• Commissioned content for the Elsevier Clinical Cancer portfolio of journals• Liaised with industry leaders on suitable topics for original content• Secured the delivery of commissioned materials and vetted them against editorial policies• Developed social media content to promote invited works• Ensured all papers and their authors abide by scientific standards for integrity and objectivity

• Drove process efficiencies within the team by improving tools and streamlining workflows • Developed programs to govern departmental response to consumer feedback• Reduced costs by leading campaigns to improve deal clarity and reduce refunds• Wrote copy for regional, national, and international businesses in areas like hospitality, travel, retail, technology, food, and experiences• Chaired the Creative Review & Development Board, which governs the company’s voice• Created and maintained internal style guide• Trained and mentored junior editorsEditor, Mar. 2013 - Feb. 2014• Managed regional markets in the U.S. and Canada, and provided content for each• Created SEO content and evaluated data pertaining to email analytics• Chair of the Editorial Feedback Committee, which oversees analysis of NPS and other dataAssistant Editor, Nov. 2011 - Feb. 2013• Edited and wrote copy for use on LivingSocial’s website and in direct-marketing campaigns• Supervised, hired, and dismissed a team of freelance writers and translators• Developed web tools designed to save money, boost productivity, and improve efficiency

• Organized basic, clinical, and translational manuscripts, and slated them for monthly publication• Formatted manuscripts, tables, and images for in-house web and print ads• Represented the company as a vendor at trade shows and staffed company conventions• Wrote and distributed user manuals, production schedules, newsletters, and blog posts• Oversaw quarterly financial budget lines, made projections, and reconciled differences in predicted/actual streams• Developed, tested, implemented, and led the transition to a new third-party submission system• Transitioned the publication from a self-published business model to a contract publication modelSenior Associate, Mar. 2007 - Mar. 2009• Supervised the acquisition of intellectual property for the journal• Oversaw conflict of interest, copyright release, and color charge approval for every author• Monitored relevant statistics to analyze the journal's performance relative to its peers• Established guidelines for editorial processes and for tracking editor performance

• Supervised activities in all multimedia computer labs at the School of Journalism & Mass Communication at the University of North Carolina at Chapel Hill.• Taught students how to use university software programs, including Adobe Creative Suite II and Adobe Creative Suite III.• Repaired technical errors in students' media projects, outlining the exact process to ensure the students could replicate the corrections on their own if necessary.• Resolved compatibility issues, especially between PC and MAC platforms and between various university networks.• Provided access to university media editing equipment, including instruction on its care and use.• Secured computer labs and building for the night

• Wrote multiple stories for each issue of the newspaper, and took photos when needed• Maintained and updated the websites for both MCAS Cherry Point and the Wing• Edited and improved the code controlling the automated classifieds section• Designed and laid out pages using Quark XPress and Adobe InDesign• Led transition from Quark Xpress to Adobe InDesign• Edited the code behind an automated form system allowing users to file classified ads online