Network Engineer Skills: Network Management: Deep expertise in VLANs, Meraki, Cisco Catalyst, Ubiquiti, SonicWall, and NetEqualizer devices. Troubleshooting & Support: Adept at diagnosing and resolving wireless speed, connection, and bandwidth issues while providing clear, client-focused guidance. Utilized SolarWinds, ManageEngine, Infoblox, Cisco WLCs, and Cisco Prime.Router & Switch Configuration: Skilled in CLI configuration (Cisco, Ubiquiti, Juniper, ICCN) and Meraki device management via the cloud. Specialized in Cisco Prime and Cisco Wireless LAN Controllers 5508, contributing to the redundant tertiary backup and managing outdoor deployments of 300 WAPs across five locations, supporting 600 corporate users and 1,000 union users. Wireless Network Optimization: Corrected design errors by manually tuning channels, adjusting power, and decreasing interference on the 2.4GHz frequency. DNS Resolution: Resolved DNS issues across five sites using existing IPAM applications. Infrastructure Monitoring: Monitored and maintained Cisco network infrastructure at La Porte and Bayport, two of the largest shipping terminals. Cisco Wireless Leadership: Assumed the role of Cisco Enterprise Wireless Expert for Port Houston and significantly contributed to improvements in the mission-critical wireless environment. Network Maintenance: Managed maintenance, software upgrades, STP corrections, and ASA issues for critical switch routers. Project Design & Implementation: Primary member of the design team for new projects at both sites, responsible for designing and implementing network switches and gate control systems. Client Communication: Exceptional at explaining technical processes to clients. Multi-Tasking & Organization: Capable of managing multiple projects simultaneously in a dynamic environment while adhering to project timelines. Work Ethic & Attitude: Reliable, optimistic, and self-reliant with a positive, can-do attitude and strong integrity.

SMB Consulting Services. MSP, MDM and many other services. Tailored to fit each clients needs. Formally Affordable Computer Repair, Recently Incorporated as Neal Family Corp.We provide the following: Network Management Network Planning and Implementation Network Security Solutions Office 365 Printer Services Software Installation and Upgrades Spiceworks Implementation and Support Storage Solutions Virtualization Engineering Virus and Malware Removal Web Design Web Development Web Hosting Windows Server Administration Wireless Technology.

Residential Tech Needs: Backup and Recovery Computer Repair and Diagnostics Data Recovery Disaster Recovery General Help Desk Hardware Installation Hardware Recycling IT Compliance IT Service Management Malware Remediation Network Management Network Planning and Implementation Network Security Solutions Office 365 Printer Services Software Installation and Upgrades Spiceworks Implementation and Support Storage Solutions Virtualization Engineering Virus and Malware Removal Web Design Web Development Web Hosting Windows Server Administration Wireless Technology.

Network Engineer Skills: - Network Management: Deep expertise in VLANs, Meraki, Cisco Catalyst, Ubiquiti, SonicWall, and NetEqualizer devices. - Troubleshooting & Support: Adept at diagnosing and resolving wireless speed, connection, and bandwidth issues while providing clear, client-focused guidance. Utilized SolarWinds, ManageEngine, Infoblox, Cisco WLCs, and Cisco Prime as a powerful troubleshooting and proactive toolset. - Router & Switch Configuration: Skilled in CLI configuration (Cisco, Ubiquiti, Juniper, ICCN) and Meraki device management via the cloud. Specialized in Cisco Prime and Cisco Wireless LAN Controllers 5508, contributing to the redundant tertiary backup and managing outdoor deployments of 300 WAPs across five locations, supporting 600 corporate users and 1,000 union users. - Wireless Network Optimization: Corrected design errors by manually tuning channels, adjusting power, and decreasing interference on the 2.4GHz frequency. - DNS Resolution: Resolved DNS issues across five sites using existing IPAM applications. - Infrastructure Monitoring: Monitored and maintained Cisco network infrastructure at La Porte and Bayport, two of the largest shipping terminals. - Cisco Wireless Leadership: Assumed the role of Cisco Enterprise Wireless Expert for Port Houston and significantly contributed to improvements in the mission-critical wireless environment. - Network Maintenance: Managed maintenance, software upgrades, STP corrections, and ASA issues for critical switch routers. - Project Design & Implementation: Primary member of the design team for new projects at both sites, responsible for designing and implementing network switches and gate control systems.- Work Ethic & Attitude: Reliable, optimistic, and self-reliant with a positive, can-do attitude and strong integrity. - Team Collaboration: Effective at communicating with both clients and technical teams to achieve cohesive results.

Worked on Cisco's WLC and Cisco Prime. Using information technology to make network systems for all employees/Vendors/Contractors to use. These data networks can include local area networks (LANs), wide area networks (WANs), intranets and extranets.Analyzed where communications are going to be needed, create plans for the network, present it to senior management, be up-to-date on the latest technology, understand and determine the hardware and wiring needs for buildings,

Took over as acting IT Manager and only On-Site IT personnel, while Port Houston returned to operating the property. Fixed wireless issues with Cisco Mesh Network and advised on future design of Port Houston Wireless.

Designed and implemented installations, upgrades, or migrations from and to SBS 2003, SBS 2008, and SBS 2011.Specialized in Dell Laptops, Desktops, and Servers.Specialized in Virus removal, including root kits.Designed and implemented installations, upgrades, or migrations SBS 2003, SBS 2008, and SBS 2011. Troubleshooting of computers and servers in a small business environment (Up to 50 users).Worked with Home Automation Company’s regarding Network design, including wireless access points, DHCP schema, and much more. I would actively work on any computer, network, and security related issue. I would perform customer training, including How To’s. All while maintaining excellent customer service.Acted as a Network agent after installation of Home Automation.Specialized in Dell Laptops, Desktops, and Servers.Specialized in Virus removal, including root kits. Trained by Ken Dewight “The Virus Doctor”Preformed Break Fix on all Microsoft Operating Systems, and Computer HardwarePreformed Break Fix on all Microsoft Operating Systems, and Computer Hardware.

Filled the roles and responsibilities of Network, Database, and Security Administrator. Designed, tested, and Implemented a clean installation of SBS 2003 R2 Premium with partial migration of SBS components.Installed and maintained Blackberry Enterprise Server, and supported end users with enterprise activation across multiple carriers. Supported and performed troubleshooting of BES and Blackberry phones, working with RIM, Internet provider.Installed, and configured CRM 3.0 on new SBS 2003. Migrated database to new SQL server. Maintained user permissions for default and custom entities. Created Return Material Authorization process. CRM entity utilizing CRM’s workflow and integrating it with existing CRM case data. Allowing fields to be auto populated based on specified criteria. This created an opportunity to separate customer problems being tracked with the built-in case entity, allowing us to track required data for RMA’s and improve reporting of RMA status.Installed, Maintained, Upgraded, and Migrated Mobi Control by SOTI. The support system our support staff used to support, push software updates, and generating 24/7 status alerts for the 300+ devices that were under a support contract most of which contractually required 24/7 support. I insured the support system was available 24/7 and was on call 24/7 for any perceived server related issues. The goal with this system was to let them know there was a problem before they knew it.Replaced existing talk switch phone system with Offices Serve PRI phone system. Maintained, basic configuration, system updates, and was first point of contact for troubleshooting any and all phone system issues or feature changes. I worked closely with the phone server support tech to minimize issues, and expedite any requested changes.I was responsible for maintaining 100% uptime for all mission critical Equipment, Services, and Support tools and serveries contractually guaranteed to our customers at 99.5% up time.

Yahoo Small Business Web Development Technical SupportTroubleshooting all supported small business account types: Domains, Business mail, Custom mailbox, Web hosting, Web Site Services, and ISOCOR mail accounts. Advanced Logical thinking required for first call resolution while meeting call handling time requirements.Maintaining required call time expectations, and first call resolution with a customer service satisfaction average of 98%,when only 85% is the requirement.

Troubleshooting computers from software to network issues. Hardware and Software upgrades and installations.Developed and implemented current Internet and Network security measures.Design and implementation of current network infrastructure.Preformed the following job functions: Accounting, Dispatch, , maintained employee folders – driver folders, Performance Mapping, Risk management, and Insured D.O.T compliance.

Supervised 10 to 15 mid-volume technicians; Trained all new Mid-Volume techniciansDeveloped, and maintained processes for: parts inventory, copier repair procedures, copier preventive maintenance procedures, and employee handbook procedures Standards were 90% of national benchmark: customer satisfaction, parts inventory management; My team maintained 96% and above.Maintained 110% reliability. National benchmark was 83%.Responsible for maintaining team parts inventory in excess of $150,000

13FArmy Field Artillery Tactical Data Systems Operator and assisted in software development.Prepared and maintained daily staff journal, fire support situation map, status charts, capability overlay, and other fire support and target processing records.Established, maintained, and operated radio and wire communications and speech security equipment including encoding and decoding of messages using CEOI.