Leads the Immersive Technology Business Unit including Virtual Reality and Augmented Reality services focused on mid-sized to enterprise businesses with a strong emphasis and expertise on Virtual Reality Training. Responsible for sales, production, marketing and service delivery with full P&L ownership.

Led key strategic initiatives, programs and new technology service development for the startup Professional & Training Services organization for the world’s largest technology distributor. • Developed and launched over 30 B2B professional services including assessments for wireless networks, security, infrastructure, UCC and cloud/data center migration services.• Created service delivery project methodology resulting in the consistent, successful delivery of over 300 project engagements including assessments for wireless networks, security, infrastructure, storage implementation, UCC and cloud/data center migration services.• Grew marketing funding and BU investment by 20% by building and managing relationships with six top vendors (Cisco, VMware, Veeam, Juniper, HPE, Citrix). • Led project to build a live, hands-on technology center focused on retail, healthcare and education I.T. solutions with 35 technology vendors and internal stakeholders.• Subject Matter Expert (SME) for initiatives such as IoT, TaaS, Big Data and Cloud.

Strategic leadership and operations responsibility for the 45 member, $10 million services business of a large technology solution provider including Professional, Technical and Managed Services. • Responsible for the ongoing delivery of 10-15 technology projects simultaneously to clients in addition to managed services and technical services contract engagements.• Built 24x7 Helpdesk and implemented Remote Monitoring & Management (RMM) solution.• Completely redesigned service portfolio, reestablished engineering processes, improved project governance and developed and delivered enterprise support solutions.• Regularly met with clients and vendors for quarterly business reviews and project planning to drive more value for existing relationships and uncover net new opportunities.• Built 24x7 Helpdesk and implemented Remote Monitoring & Management (RMM) solution.• Evaluated hundreds of traditional and SaaS vendors and redesigned the Managed Services offerings resulting in a 25% increase in department revenue.• Regularly met with clients and vendors for quarterly business reviews and project planning to drive more value for existing relationships and uncover net new opportunities.

Managed team supporting the technology and end user support at over 50 companies. • Increased recurring revenue over 25% in 6 months and restructured department which improved SLA performance by 8% and overall capacity by 20% with no increase in staff.

Managed and led a department of engineers focused on providing implementation services including voice and networking, server virtualization, infrastructure and storage. • Improved department revenue from 85% to 125% of goal in six months.

Responsible for all technology resources, support and training for the Minnesota office of a large, national law firm. • Key technologies included Remote Access (Citrix), Backup (Commvault), Enterprise Reporting and Cisco including leading the national rollout of Cisco Unified Communications.

Provided technology leadership reporting directly to the managing partner for a law firm with six offices and supported enterprise technology through the use of 3rd party vendors and firm staff.• Key technologies included Citrix Remote Access, HP Servers, Cisco Networking and Unified Communications, SonicWall Security and LexisNexis Practice Management software.

Managed business and technology processes for a multi-location retail fine art gallery and frame shop. Supported Windows-based and industry specific software and hardware. Responsible for materials ordering and vendor management. Managed five production facility employees.

Created first Internet Sales department for large auto dealer while exceeding monthly sales goals.