Aarón Galván's Location
Overland Park, Kansas, United States, United States
Aarón Galván's Contact Details
Aarón Galván work email
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Aarón Galván personal email
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Aarón Galván phone numbers
About Aarón Galván
Experienced Account Manager with a demonstrated history of working in the financial services industry. Skilled in Negotiation, Microsoft Word, Sales, Contact Centers, and Fraud Detection. Strong sales professional focused on relationship building, being a trusted advisor, and innovating on behalf of my clients to drive the results that they need to be successful.
Aarón Galván Work Experience Details
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Director, Network Sales, North AmericaUatp Aug 2023 - PresentWashington, Dc, UsUATP is a global payment network simplifying payments in complex industries. We make it easy for businesses to make or accept any type of payment. -
National Account ManagerTrevipay Jan 2019 - Jul 2023Overland Park, Kansas, Us -
Supervisor, Air And Fleet ProgramsTrevipay Mar 2017 - Jul 2023Overland Park, Kansas, UsI currently manage, promote and sell on behalf of the United UATP and the Air Canada ACGlobe Programs in the airlines corporate travel space. These programs are specific to air-travel and provide a world of benefits to our corporate customers. In addition to the airlines, I am also responsible for a fuel card program in Puerto Rico. My team is dedicated to providing a superior customer service in English, Spanish, and French. We have a great relationship with our partners and continue to expand in the different industries. Please do not hesitate to reach out to me with any questions regarding these product offerings. I look forward to connecting with you soon.
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Account ManagerTrevipay Jun 2014 - Jul 2023Overland Park, Kansas, UsMaintain a regular meeting schedule with client(s) to discuss program progress and identify opportunities for improvement Achieve or exceed sales and revenue goals each fiscal yearWork with client(s) to develop strategic growth plans targeting opportunities for increased program revenue for the clientLead day-to-day management and optimization of program growth plansAttend and/or lead conference calls with client sales teams at least monthly to discuss prospectsDevelop presentations as needed Lead initiatives for program expansion
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Fraud InvestigatorSprint Jan 2011 - Jun 2014Overland Park, Kansas, UsConduct interviews with clients and potential fraudsters over the phone (i.e. identity theft, equipment, technical, account takeover).Skilled in methodical and precise questioning in order to obtain the right information to close a case.Proactively research latest fraud trends and create new processes to deter potential fraudulent activity.Collaborate with various different departments for probable internal fraud risks.Manage various projects, escalation investigations, and internal audit reports.Monitor existing and potential fraudulent situations for the organization. Implement policies and procedures designed to identify and deter fraudulent usage. Restore customers trust in the Sprint Brand following a loss.Provide documentation to law enforcement agencies for prosecution. -
Business Account ExecutiveComcast Jan 2008 - Jan 2011Philadelphia, Pa, UsCreated and delivered face-to-face sales presentations providing optimal solutions for the business customers.Developed local business partnerships and organizational affiliations in order to enhance the Comcast positioning and brand.Responsible for customer satisfaction and supporting a positive impression of the Comcast Experience.Generated new leads through various prospecting activities including cold calling, customer referrals and partner relationships. Identified improvement areas thru a consultative process that enhanced our prospects ability to communicate effectively both internally and externally to their customers.Demonstrated customer-driven attitude through excellent knowledge of products, services, and rates. Stayed abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace. -
Lead Language Line CoordinatorFarmers Insurance Group Of Companies Jan 2007 - Jan 2008Woodland Hills, Ca, UsAgent - Property.Auto.Life.Health.Commercial Interviewed, recruited, and provided a continuous training program for employees.Planning, coaching, and developing new employees, setting expectations for success. -
Class PresidentFarmers Insurance Group Of Companies Jan 2006 - Jan 2007Woodland Hills, Ca, UsFast Track Claims AdjusterInvestigating, evaluating, reserving and resolving minimal to mid-level complexity property damage and casualty claims through contact with the insured, claimants, witnesses and medical providers.Identified and deterred fraudulent claims; worked hand in hand with SIU department.Commercial/General Liability Claims Adjuster. Handling claims of across all lines of insurance from start to finish.Bonded and held various insurance licenses from multiple states.Conducted recorded phone interviews with insureds, claimants, attorneys, police officers, doctors, witnesses to come to an accurate decision on restitution required to settle claims. Drafted settlement, denial letters to clients after proper decisions were made regarding the claim incident.Effectively managed large caseloads upwards of 70 claims per month with strong organizational skills. Met all deadlines and closed files quickly.Highly motivated to close claims with superior customer service. Received glowing customer services scores insureds and claimants.
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Fraud Investigator/Adjudication Specialist Tier 2Asurion Jan 2004 - Jan 2006Nashville, Tennessee, UsAccurately respond to and process customer inquiries and requests into appropriate system or database while following established policies and procedures and contractual obligations (e.g., calls and/or correspondence related to insurance program enrollments, insurance policy coverage terms, warranty coverage terms, claims, equipment fulfillment process, debt cancellation guidelines, general questions or issues, replacement requests, denial letters, Addendum protection, manual refund requests, Loss of Life Exceptions/Notifications, escalations, adjudication of claims and processing affidavits) Investigated fraudulent activity for Sprint, Verizon, AT&T, T-Mobile using account billing systems. This involved interviewing customers over the phone, verifying account identity, collecting deductibles and submitting orders for replacement phones.
Aarón Galván Skills
Customer Service
Team Building
Sales
Management
Microsoft Excel
Microsoft Office
Leadership
Public Speaking
Process Improvement
Insurance
Outlook
Microsoft Word
Research
Analysis
Business Analysis
Powerpoint
Windows
Team Leadership
Business Process Improvement
Business Development
Teaching
Spanish
Fraud Analysis
Fraud Detection
Strategic Planning
Project Management
Sales Management
Program Management
Coaching
Call Centers
Customer Relationship Management
English
Legal Research
Risk Management
Negotiation
Account Management
Customer Satisfaction
Program Implementation
Contract Management
Finance
Legal Documents
Contract Negotiation
Marketing
Strategy
Cold Calling
Time Management
Training
Microsoft Outlook
Prezi
Financial Analysis
Aarón Galván Education Details
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Capella UniversityInformation Technology; Information Assurance & Securities -
Johnson County Community CollegeParalegal Studies
Frequently Asked Questions about Aarón Galván
What company does Aarón Galván work for?
Aarón Galván works for Uatp
What is Aarón Galván's role at the current company?
Aarón Galván's current role is Commercial Payments Strategist & Market Maker.
What is Aarón Galván's email address?
Aarón Galván's email address is ag****@****ice.com
What is Aarón Galván's direct phone number?
Aarón Galván's direct phone number is (913) 451*****
What schools did Aarón Galván attend?
Aarón Galván attended Capella University, Johnson County Community College.
What are some of Aarón Galván's interests?
Aarón Galván has interest in Environment, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Aarón Galván known for?
Aarón Galván has skills like Customer Service, Team Building, Sales, Management, Microsoft Excel, Microsoft Office, Leadership, Public Speaking, Process Improvement, Insurance, Outlook, Microsoft Word.
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