Aaron Hansen Email & Phone Number

Australia

Melbourne, Victoria, Australia

• Maintaining and delivering a high safety standard by following company safety and operation policies and procedures• Coordinating and communicating train movements at Southern Cross, Flinders Street, Footscray and Sunshine stations• Providing a unique, high service standard to customers• Managing customer service across ad-hoc service disruptions and planned occupations • Training in non-technical skills, including emergency management, understanding and management of fatigue, teamwork, leadership, drugs & alcohol, decision making and stress management

Melbourne, Victoria, Australia

• Member of Selection Panel for Cabin Crew, Cabin Managers, Guest Services and Guest Service Coordinators recruitment • Relief for Leaders of Crew Culture and their 180+ Cabin Crew and Guest Services teams• Absentee and Fatigue System Management• Coaching and development of Cabin Crew and Guest Services• Supporting team through a wide range of personal matters• New team members – Run a class of 25 through workplace behaviour modules including Code of Conduct, Sexual Harassment, Bullying, discrimination and Leave and Attendance• Administration duties such as roster adjustments (RCR/COTM), bereavement leave, emergency annual leave, alternative duties, work cover, part time and secondments• Duty of care calls to team members that access personal leave, are injured, non-contactable or have accessed the fatigue management system• Leader led human resource performance management (letter of allegations and disciplinary proceedings) • Liaising with internal and external stakeholders through teams app, email and face to face• Building a healthy culture through communication, support and crew engagement• Safety investigations• Assisting People and Culture team with resignations / cessation such as exit interviews, uniform and access / security card collection etc

Melbourne, Victoria, Australia

• Leading cabin crew to deliver a high standard of customer service through a memorable guest experience to up to 176 guests simultaneously • Liaising with multiple stakeholders at once including pilots, ground operations, catering, and airline & airport management• Delivering a daily brief to cabin crew to set expectations and goals• Conflict management, mediation, and resolution• Working to multiple state-specific COVID safe standards including liaising with Australian Defence Force, Australian Federal Police and individual state health authorities

Melbourne, Victoria, Australia

• Following company safety and operation policies and procedures • Maintaining and delivering a high safety standard • Providing a unique, high service standard to passengers• Routine and regular training in first aid/aviation medicine, emergency management, guest experience and security/defence tactics• Routine and regular training in non-technical skills, including understanding and management of fatigue, teamwork, leadership, drugs & alcohol, decision making and stress management

Cleveland, Queensland, Australia

• Ensuring customer satisfaction • Booking technicians to fix / replace products• Customer compliments and complaints

Brisbane, Queensland, Australia

• Leading and organising multiple stores and multiple teams in stocktaking products in store across South East Queensland.• Managing stores across South East Queensland • Leading and motivating staff in store to deliver a high level of service to customers and ensuring sales goals are met

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Certificate Iii In Rail Customer Service

Certificate Iii In Food And Beverage

Education record