Aaron Gilkey Jr. Email & Phone Number

Louisville, Ky, Us

Louisville, Kentucky, United States

Louisville, Kentucky, United States

Key Roles: Subject Matter Expert, Beta-Tester, New Hire TrainerResponibilities:Monitoring alarm boards and taking inbound carrier calls, creating trouble tickets, performing initial triage/ troubleshooting, sending customer notifications, engaging fix agents to assist in the resolution process, and working/ closing customer tickets.Highlights:• Designed multiple training guides, documentation materials, and best practices geared towards expediting and simplifying day to day operations of the NOC Tech I group.• Collaborated with Sr. Management on ways to increase productivity and workflow, by beta-testing new consoles and initiatives before they are rolled out to the department, proofreading: documents, guides, pages, and flow charts, before they are released to the NOC Tech Groups, as well as serving as a Subject Matter Expert and Consultant on over 10 projects since the Louisville ENOC merged with the Austin ENOC regionalized in 2018.• Trained 18 of the last 30 new hires on: alarms process, inbound call procedure, and ticketing, monitoring, and documenting consoles.

Louisville, Kentucky, United States

Charter Communications

Louisville, Kentucky Area

Responsible for: managing day to day operations: reviewing reservation schedules, coordinating customer rental deliveries and pickups, organizing the fleet deliveries and pickups, scheduling fleet maintenance, reporting weekly numerics with area management via conference calls, forecasting sales trends, and growing territory by meeting with body shops and local business and presenting them with “Fleet Account, Gold Membership, and Preferred Partner” program benefits.Highlights:• Developed and implemented a pre-rental process that cut rental delivery time by 2-3 minutes per rental, and minimized delivery and pickup delays.• Trained incoming Management Assistants (at multiple locations) on sales, sales process, rental procedures, and rental systems.• Surpassed SRPD Goal for the 2016 year; Replacement +37%, and +57%.Exceeded SRPD Goal for the February 2016; Replacement +171%.

Clarksville, In

Clarksville, In

Louisville, Kentucky Area

Responsible for: managing day to day operations: assessed store conditions then formulated plans of action and prioritized tasks to rectify missed opportunities, maintained merchandising standards, evaluated staffing needs then filled in scheduling gaps, ensured deliveries are on schedule, reviewed vendor orders, conducted store safety/ food safety audits, facilitated weekly board meetings, participated in daily conference calls, conducted daily huddles, reviewed weekly budgets and sales forecasts, and drew weekly sales plan schematics.Highlights:• Designed a Sales Plan Map Program, where I mapped the entire store layout onto an excel document, filled in all points of display with the next week’s sales plan items, two weeks in advance. This increased sales item representation, simplified the merchandising process, improved vendor order time, and maximized store space.• Planned and coordinated the “Backroom Flip”, a backroom and back hall reorganization project that: increased grocery storage space, reallocated vendor storage space, expedited the unloading/stocking process, and streamlined the unloading process, and increased productivity.• Created the "Backroom Blitz", a daily process where one associate from each department comes to the backroom and back hall for 30 minutes, and: cleans, organizes, downsizes their designated area, to ensure the backroom exceeds cleaning standards.

Louisville, Kentucky Area

Bachelor Of Science, Marketing

General, Marketing