Aaron Halverson Email & Phone Number

Newcastle, Nsw, Au

Australia

Newcastle, Australia

-Principal consultant for the development of a ServiceNow custom application for State Government department to manage all activities relating to the Mining and WHS acts for 200+ department staff and over 6000 external contacts. -Principal Consultant with Education customer for a ServiceNow program of work covering ITSM re-implementation, CMDB definition, HRSD Implementation, ITBM Implementation, and CSM ESM solution for numerous departments. Developed architecture and operating model roll out ServiceNow to different business areas with a strong focus on consistency, speed and user experience.-Principal consultant for a federal agency leading a ServiceNow CMDB enhancement project focused on enhancing the customer's CMDB capability by developing a SACM process and governance model.

Newcastle, Australia

• Team Leader – Management / leadership of the Operations Client Services team consisting of six Business System Analysts and four Programmer Analysts• Provide direction for development of the Production, Plant Maintenance and Marketing & Logistics Module such as identifying and implementing improvements to the system• Project Management – Implementation of the Production system for new and existing clients including• Test Analyst – Develop test scripts and strategies, oversee / conduct patch and release testing, authorise test plans and release notes• Support Analyst – provide system support to new and existing clients• Develop estimates / proposals for implementations and development work• Document requirements for new system developments • Develop and document standard implementation and configuration processes• Document release notes and test plans• Develop and deliver training

Key Result AreasFinancial•Generate new opportunities and revenue streams e.g. training, consultancy, missing functionality, inter-client collaboration •Estimate work activities accurately•Associate costs to the appropriate cost center•Optimize throughput of funded work assignmentsPeople •Ensure that all members of my team understand the purpose of their role, the performance expectations of Pulse and how they are tracking towards them•Keep the teams motivated•Call out poor performance & poor behavior •Eliminate key person dependenciesCoach/mentor the teamInnovation •Smooth internal engagement processes and improve overall management of solution delivery•Continue to document/standardize practices, procedures and templates •Search & eliminate ‘waste’ within your area•Support / drive innovation of existing products •Support Web replacement projectService Delivery•Ensure behaviors & outcomes align with our Customer Services Standards objectives•Keep close to our clients, understanding what matters most, predict future needs•Maintain oversight of development projects•Manage delivery & quality expectations of our clients

Key Objectives:•Provide support for the Pulse Production Recording System to new and existing customers•Document requirements for new system developments requested by customers, keeping focus of the future direction of the product•Identify and implement improvements to the system•Develop and document standard implementation and configuration processes•Identify and design standard business intelligence objects to support the ERP moduleResponsibilities:•Management of four client services personnel responsible for supporting the Pulse Production Recording Module•As “Module Owner” for the Production Recoding System I am responsible for managing all implementations, support issues and changes to the module •Specification of all new development in the Pulse Production System

Key Objectives:•To develop the capability to deliver asset reliability consulting services to Bureau Veritas Australia’s key clients•To provide asset reliability expertise to Bureau Veritas branches to enable them to add value to existing clients•To deliver the budgeted revenue target for the 2008 calendar year•Responsible for all facets of the Asset Management Services branch including; Develop and manage operating budget, Sales and marketing, recruitment, staff training and development, product development.Achievements:•Achieved zero injuries and incidents since appointment in July 2007•Achieved an EBIT which was 96% above budget for period July to December 2007•Secured purchase orders for 40% of 2008 budgeted revenue from repeat business•Expanded the Asset Management team by 50% since August 2007•Delivered a case study on successful project at AMIN conference in July 2007•Received acceptance from a client to present a case study of a successful business process improvement project at the ICOMS conference in May 2008

acm are an asset management consultancy business based in Newcastle, NSW. With acm I gained experience working with manufacturing, operations, reliability, and maintenance managers to motivate and empower their people improve how they manage their work and make best use of their information systems. acm's management systems combine approaches used by the most successful businesses for maintenance, change, and performance management.