Administer the collection, recording and storage of 40+ weekly inductees paperwork and personal documents, in line with Data Protection, GDPR and funder requirements.Ensuring the contractual compliance requirements of documents and data is maintained and delivered in line with SLAs and KPIs.Accurately create and maintain learner profiles on an in-house CRM system within 48 hours of the course start date.Provide weekly reports on compliance, course performance and attendance, based on economic variables, on which funding is granted.Preparing and compliance checking in excess of 250 participants induction paperwork and pre-registration documents for a complete audit, granting an increase of 25% on the next funding, based on the results.

- Responsible for the project implementation of backdated enrolment and administrative support to 6000+ current and ex-employees into the NEST pension scheme, over an 18-month period handling on average of 35 inbox queries and complaints daily.- Managed the teams email categorisation and assignment, contributing to the reduction in response time from 10 working days to 5 working days.- Developed and maintained knowledge of my sector whilst establishing strong relationships with both, internal and external departments via work channels and weekly meetings.- Analysed monthly pension earning reports to identify any errors and then ensure these were submitted for payment within set timeframes.- Created and presented training guides and packages to facilitate a streamlined handover.- Daily use of the Microsoft Office Package, specifically Excel to manipulate data and Outlook for both internal and external correspondence.

- Assessing customers financial status who routinely remained in their overdraft over a period of 12-months. - Investigate creditworthiness and risks regarding the issuing of 3–6-month loans.- Generate and introduce short-term and long-term payment plans, with scope to reduce their debts over this period by at least 25%. - Monitor and modify existing payment plans and loans, to ensure that the customer is on track and following their agreed terms and responsibilities.

- Oversaw the teams email inbox, including email categorisation and delegation for a 4-person team, each with individual roles and targets to achieve. - Trained and coached all members of the team, providing in-depth training and email template guides.- Designed an internal excel tracker to track cancellation requests and ensured the missed cancellation figure remained under the 1% KPI, over a 12-month period. - Produced Subject Access Requests and Personal Data Requests, actioning requests within 15 days of receipt, over my 2-year period on the team.- Resolving escalated queries and complaints, delivering bespoke written responses.- Fleet Manager for the largest 250 accounts, responsible for 80% of revenue for business accounts.- Delivered and managed a long-term project to incorporate over 1,000 hire/lease companies into the Fleet Teams workload and restructure communication to improve the customer experience.- Responsible for generating daily, weekly and, monthly excel spending reports and manipulating data to identify key trends in spending.- Planned and measured time and tasks, to continue to reach KPIs and SLAs by delegating time-sensitive tasks and coaching team members, throughout the 18-month timeline of the project.- Liaising with 3 key internal and external departments to maximise productivity and reduce obstacles when implementing new processes.

Working on behalf of EE, as an outbound sales agent, providing discounted broadband and landline packages exclusively to existing EE mobile phone contact holders. The main role of this position was to make outbound phone calls to customers, in order to enquire about their broadband and landline packages to provide a cheaper and more stable alternative.