After taking 15 years off from Banking I'm back and ready to help! Here at BBVA we are a full service Bank. I can assist you in everything from your Childs savings account all the way up to investing in your future, or helping your Business survive these uncharted waters!

Responsible for managing Auto Center (sales volume under $1.1 million) and all associates.Set and execute plans and strategy to lead Auto Center in achieving business goals in sales and serviceFocus selling, service, and support teams on consistent, timely and accurate customer careEnsure delivery of speed and expertise to the customer through day to day management of business operations, processes, and programs Conduct financial review, analyses, and long term planning and management of business and key drivers to impact sales and profitSet plans and strategy to manage expense, understand and drive margin, and maintain appropriate merchandise protection standardsResponsible for determining appropriate outcomes to customer issues and concerns by making sound business decisionsRecognize, encourage, and acknowledge excellent customer servicePerform as the Customer Experience Manager on dutyResponsible for building a high performance team that delivers Sears Automotive services consistently and to high quality standards Achieve personal sales and service goals and help team to achieve the sameDeliver speed and expertise to the customer through daily execution of business processes and programs.Communicate accurately with service technicians to ensure timely delivery of specified serviceSupervisory duties:7 direct reportsPlan, direct, and supervise the work and productivity levels of associates to ensure standards are met or exceededMake employment decisions regarding hiring, promoting, demoting, and terminatingConduct performance appraisalsCoach and develop associatesRecognize exceptional performance

• Orient incoming patients and their family members to the proper admissions areas • Coordinate with the Maintenance and Janitorial Departments to ensure that the area is clean and that all access points are in working order• Maintain confidential patient data • Provide exceptional customer service and support for staff in the facility• Respond to emergency situations• Coordinate equipment transfer with the Transportation Office

• Upsold aftermarket parts and accessories to new car customers • Consulted with customers to fulfill expectations for their vehicle• Scheduled work• Coordinated vehicle work between different departments and outside venders in a timely manner• Ordered and restocked parts • Worked with management in recovery services to change negative perspectives• Responded to internet and phone leads for sales • Delivered new vehicles to customers• Set and maintained monthly goals

• Led a team of officers monitoring up to thirty minors during school or recreation hours • Performed safety and security checks on minors five times an hour • Responded to emergency situations such as fights, riots, suicide attempts and other medical issues • Counseled minors on issues dealing with family, drugs and alcohol and gangs• Completed daily reports and Special Incident Reports • Wrote and reviewed SOPs• Certified Aggression Replacement Training (A.R.T.) Facilitator A.R.T. duties:• Led small groups of minors and teaching the three aspects of A.R.T: Skill Streaming  Moral Reasoning Anger Controlo Agency Trainer A.R.T. - Taught groups of staff how to use this Evidence Based Program and how to implement it in the facility.o Conducted performance evaluations

• Responded to internet and phone leads in a timely manner• Overcame customer objectives to gain sale• Master Certified Sales Consultant• Set and maintained monthly