Leading and developing the operational functions within the branch development team. and developing operational initiatives to support the growth of the CIPD Branch Development Team.Key Achievements:• Led and developed high-performing team of three operational staff and provided mentorship and support to four peers within the same team, fostering collaboration and cohesion.• Played a pivotal role in the strategic hiring process, facilitating the growth and seamless induction of new team members, ensuring alignment with organisational objectives and culture.• Spearheaded the implementation of a new business planning process, overseeing its creation, execution, and analytics, resulting in enhanced insights and improved decision-making.• Supported financial cost savings initiatives through operational changes and governance measures, resulting in significant cost reductions for the business.• Achieved substantial cost savings by optimizing resource allocation, both technical and personnel-led, maximizing efficiency and effectiveness.• Cultivated and managed key supporter relationships, ensuring alignment with dynamic organisational strategies while consistently delivering positive services and outcomes.• Successfully integrated systems to streamline data flow and facilitate informed, data-driven decision-making processes, enhancing organisational agility and responsiveness.• Designed and implemented a new volunteer data and governance process, ensuring compliance and efficiency in volunteer management.• Operationalised teams' business as usual (BAU) activities, driving cost savings and operational effectiveness through streamlined processes and resource optimisation.• 250% increase in user engagement by revitalising a digital transformation initiative• Actively contributed to employee resource group activities and participated in various organisation-wide initiatives, demonstrating commitment to fostering an inclusive and engaged workplace culture.

Delivering presentations and workshops on Community Fundraising and Volunteer Fundraising Group stewardship through my own personal story. Hoping to inspire and encourage other peer to peer fundraisers to understand the importance of creating moments and memories by understanding their supporters 'why'.

The Liam Charity tribute fund was created in memory of my late brother, motivated by both personal loss and a deep commitment to social impact. My objective was to raise £100,000 for the NSPCC Childline, our mission extended beyond fundraising; it aimed to bolster the visibility and efficacy of the service within our local community. To date over £315,000 has been raised in his honour. Key Achievements:• Managing a team of 6 volunteers who support events, promotions, and other fundraising ventures.• Working with limited funds and budgeting for potential events giving each prospect a risk analysis to see if it’sviable to take on followed by event management.• Working with key stakeholders and influences to maximize their fundraising potential and experience.• Managing several social media platforms associated with my fundraising and a website.• Supporting schools and working with young people on their anti-bullying awareness campaigns• Speaking on behalf of the NSPCC on ITV News, BBC News, C5 News, BBC Breakfast, UniLad and an official NSPCC video.• Feature in the NSPCC #LittleStars, London Marathon and Legacy campaigns• Working with staff and current volunteers as a public speaker and ambassador for the cause.

Volunteering alongside many passionate peers in the fundraising sector to provide topical, accessible and insightful events by connecting amazing Community Fundraisers across London.

Following a short period of redundancy, I swiftly transitioned into the role of Interim Fundraising Manager, overseeing Community and Poppy Appeal initiatives.Key Achievements:• Honored with the Employee of the Year award in my first full year of service, reflecting my dedication and contributions.• Led a team of five in London, effectively coordinating London Poppy Day and the London Poppy Appeal amidst the challenges posed by the COVID-19 pandemic.• Implemented operational enhancements that streamlined systems, optimising efficiency and allowing the team to prioritize relationship management.• Collaborated with senior leadership to devise and implement a temporary ordering system, ensuring continuity of operations during the pandemic.• Successfully facilitated the transition from office-based work to remote work, supporting staff adjustment and maintaining productivity during challenging times.This role was an opportunity to showcase further my operational expertise and commitment to effective people management, contributing to the success and resilience of the organisation during times of transition and uncertainty.

Lead on the inception of the new Community Fundraising strategy, I played a pivotal role in shaping its initial stages and laying the groundwork for future developments.Key Achievements:• Strategically crafted a comprehensive plan for building a high-performing team from the ground up, focusing on compliance, operational methodologies, structural design, and fostering a culture of accountability.• Expertly managed and mentored a team of 6 talented professionals spanning across England and Scotland, ensuring alignment with strategic objectives and driving collective success.• Proactively engaged with internal stakeholders and facilitated seamless cross-team collaboration to leverage synergies and optimize resource utilisation.• Worked cross team functionally to improve data management and accounting. • Prioritised the personal development and wellbeing of team members, recognising the critical link between employee engagement and strategic execution.• Contributed valuable insights and expertise to the rewriting of the new strategy for the subsequent phases of rollout, ensuring alignment with organizational goals and fostering continued innovation and growth.

As a Senior Community Fundraising Fundraiser at Battersea Dogs and Cats Home (BDCH), I played a key role in the implementation of the new Community Fundraising strategy,Key Achievements• Developed operational and strategic plans and budgets for the Community Fundraising Team, aligning with wider Fundraising objectives to maximize income.• Led the Community Fundraising Region in implementing strategic plans, managing income and expenditure budgets, and ensuring timely and budget-compliant delivery of activities.• Supported the development and delivery of Battersea's community fundraising program, identifying and nurturing relationships with high-potential audiences for income generation.• Formulated and managed plans and budgets for the Community Fundraising Team in accordance with BDCH planning schedules, providing proactive suggestions to address variances in income/expenditure.• Provided leadership to one line reports, setting objectives, conducting regular one-to-one meetings, performing performance reviews, and identifying development needs to ensure team members can effectively fulfil their roles.

As a Community Fundraising Manager at NSPCC, I led impactful initiatives to drive fundraising efforts, connecting individuals and companies with our cause and making a real difference in children's lives.Key Achievements:• Successfully managed and delivered a budget of £115,000 per annum, consistently exceeding targets and achieving exceptional results.• Proactively developed and managed two high-value volunteer branches in Surrey, orchestrating a diverse range of fundraising events resulting in significant net income gains.• Secured and nurtured corporate partnerships worth up to £32,000, collaborating closely with partners to develop engaging fundraising plans and ensure mutual success.• Collaborated with Major Giving to cultivate relationships with high net worth individuals and charitable trusts, expanding our donor network and enhancing fundraising capabilities.• Conducted comprehensive research to identify and capitalize on fundraising opportunities across Surrey, recruiting new volunteers and establishing new branches and business groups to maximize income potential.• Cultivated key relationships with senior volunteers and stakeholders, fostering strong partnerships and driving collaborative fundraising efforts.• Provided personalised support to individual fundraisers within the community, offering guidance and encouragement to maximize their fundraising impact.• Actively supported team members and the wider fundraising department by volunteering at events and leveraging excellent communication and organizational skills.My tenure at NSPCC as a Community Fundraising Manager underscores my commitment to driving impactful change and making a meaningful difference in the lives of children. With a proven track record of exceeding fundraising targets and fostering collaborative partnerships, I am poised to deliver exceptional results in any fundraising role.

After 6 months on the retention side of the NSPCC Individual Giving team I was offered a role within the team’s recruitment (as my post was only a 6 month temporary). This role helped me gain a wider understanding of volunteer communications as well as the importance (and difficulties) of a charitable organisation to continuously recruit new donors as well as a more in depth understanding of the legality of fundraising.• Supporting the senior fundraisers on their financial duties, including raising purchase orders and invoicing• Taking the lead on the NSPCC's new compliance procedures as well as supporting safeguarding duties• Managing Payroll giving agencies.• First point of call for Telemarketing agencies.• Managing the results of the teams Telemarketing campaigns as well as Door to Door• Taking the lead on one of our reactivation Telemarketing campaigns, including working with agencies on the scripts and ensuring their attrition rates remained satisfactory.• Training and inspiring agency fundraisers on the amazing work the NSPCC do.

In October 2014 the opportunity arose for me join the Individual Giving department at the NSPCC on an 6 months temporary basis – as it had been a long term desire to work for the society I saw this as the perfect opportunity to get my food in the door. During this time I gained a better understanding of other areas within the organisation including Finance, Legal & Governance and Mass Marketing.Key Achievements:• Supporting the senior fundraisers on their financial duties.• Supporting on some aspects of Direct Donor Marketing cash packs before taking the lead on the 2015 February cash campaign• Supporting the senior fundraisers on their financial duties, contacting and review agency quotes, including raising purchase orders and invoicing.• Supporting the team on written agreements/contracts for 3rd party work.• First point of call for our agencies• Taking the lead on one of our reactivation Telemarketing campaigns

During my pursuit of a management accounting qualification with CIMA, I concurrently honed my financial acumen at Dennys Brands, a strategic move in my accounting career progression. While my tenure at Dennys Brands provided invaluable experience, my departure stemmed from a compelling passion for community fundraising, where I believed I could leverage my financial expertise to contribute meaningfully to societal welfare.Key Achievements:• Managing the printing and coding of all remittances, ensuring accuracy and adherence to financial protocols.• Strategically allocated incoming cash across multiple currencies, advising the sales team on order releases for non-account customers, optimising revenue generation.• Efficiently managed incoming emails for the JAL and Dennys Accounts inbox, promptly responding or appropriately distributing correspondence as required.• Handled inbound calls to the accounts department, adeptly addressing Purchase Ledger queries and furnishing requisite documents/information for Sales Ledger inquiries.• Obtained authorization for, coded, and loaded all overhead invoices, meticulously maintaining filing systems and ensuring compliance.• Orchestrated the preparation of monthly payment runs for all three company ledgers, staff expenses, and standing orders, presenting reports to the company CEO for approval.• Managed the processing of company Charge Cards (Lloyds = Journal, Amex = Invoice), ensuring accuracy and timeliness in financial transactions.• Oversaw the processing of CSA payments, petty cash, and staff expenses for three sites, meticulously completing journals at month-end for accurate financial reporting.• Facilitated the completion of new supplier account forms and adeptly set up new suppliers and customers, contributing to streamlined financial operations.• Conducted regular checks and reconciliations of supplier statements, promptly addressing discrepancies to maintain financial integrity and compliance.