Aaron Hepburn Email & Phone Number

St. Louis, MO, US

Monroe, Louisiana, US

Little Rock, AR, US

• Led a national customer success organization responsible for 2,500 enterprise clients representing 408 million annual recurring revenue. Optimized a prescriptive, consistent customer journey highlighting key moments of.
• Consistently finished at the top of stack rank in metrics; Renewal Rates, Revenue Expansion and Net Retention. Achieved multiple elite club wins for placing first among Vice Presidents in 2015, 2016, 2017 & 2019.
• Spearheaded a comprehensive customer segmentation approach based on customer health, contract status, current spend, gross margin and potential spend. Automated within Salesforce to drive prescriptive account activity.
• Led the initiative to automate a central repository of Use Cases to define prescriptive value paths, i.e. the playbook across multiple verticals and customer moments of truth.
• Launched a formalized Peer-Coaching program to assist new hires within their first 8 months of employment to reduce the learning curve and accelerate productivity. Increased avg. new hire pph by 153%.
• Implemented an employee nominated Board of Directors, to identify high priority issues and solutions impacting front line employees. Led to internal process and system changes to streamline operations, improve internal.

Little Rock, AR, US

• Led the Customer Success organization focused on the Indirect Channel for Windstream in an 11-state geography in the Midwest with an 86 million dollar annual recurring revenue base. Strategically guided relationships.
• Took an underperforming region to consistently delivering results two consecutive years by realigning and refocusing the channel Customer Success team. Created, steered and implemented the vision, mission and strategy.
• Exceeded goals in both 2011 and 2012. 2011: 223% of quota, finished #1 in company stack Rankings for Directors and Elite club winner. 2012: 121% of quota.
• Collaboratively worked with our channel partners to segment and prioritize their books of business through planning for profit sessions, resulting in higher revenue retention and cross sell opportunities..

• Directed overall financial health and revenue growth of St. Louis marketplace representing 12 million dollars in annual revenue. Led profit and loss management, pricing approvals, customer retention and acquisition.
• Mitigated customer churn and pricing compression while selling top-line revenue, driving 15% growth rate year over year and increasing overall revenue by $500,000.
• Transformed St. Louis team from transactional sales to solution-sales based organization, increasing revenue per deal by 250% from 2007 to 2010 and highlighting focus to sell comprehensive solutions.
• Directed the sale and implementation of the company’s first multi-location proprietary hardware / VOIP bundled solution. Resulting in 1.1 million in total contract value.
• Sold 1 million dollars in hardware within first six months of product line availability in 2009, serving as leader of hardware sales in central region.

Led a 10 state geography, covering 15 markets with 144 million revenue base, 50+ sales professionals and 25 order management reps. Exceeded metric expectations in sales, TBR, churn and renewal attainment. Four time Chairman’s club winner, awarded to the top director annually in 2001, 2002, 2003 & 2006. Successfully navigated 2 chapter 11 filings: retaining.

Mattoon, Illinois, US

Managed telemarketing campaigns for companies, such as Alltel, Mattel, Michigan Department of Natural Resources, Ohio Tuition Authority and AT&T Wireless. Coordinated customer campaigns from inception through completion, including training, IT development, operation staffing, metrics, direct mail fulfillment and TV advertisement.