I am a highly accomplished and results-focused Senior Executive, specializing in account management, customer success and business development with a background in the technology and communications industries. By spearheading innovation and cultivating strong leaders, teams and customer relationships, I consistently drive growth and profitability across multiple channels. I serve as a key component in the development and execution of high-level initiatives that impact benchmark performances in sales, profit maximization, customer satisfaction, and market share. As a leader, I am adaptable and authentic with a straight-forward communication style, focusing on the success of the employee, seeking feedback, listening and providing real time coaching and direction. I’m also strategic and goal-oriented, capable of communicating the vision and focusing on the why. Analytical and detail oriented, I use facts and data to support my decisions and drive improvements to benefit the organization. Even in extreme situations, I stay calm and rational, focusing on the root causes to find successful solutions. In short, I am a dynamic and forward-thinking leader and mentor who builds fiercely loyal, top-performing teams and ensures the sustainability of an organization.KEY ACHIEVEMENTS:◇ Optimized a prescriptive, consistent customer journey highlighting key moments of truth to increase customer satisfaction, create customer advocacy and retain and grow profitable revenue.◇ Consistently finished at the top of stack rank in; Renewals, Revenue Expansion & Net Retention. Achieved multiple elite club wins in 2015, 2016, 2017 & 2019◇ Spearheaded a comprehensive customer segmentation approach based on customer health, contract status, current spend, gross margin and potential spend. Automated within Salesforce to drive prescriptive account activity, defining high-touch, tech-touch and right-touch models. Driving an improved customer experience and reduced enterprise churn.◇ Led the initiative to automate a central repository of Use Cases to define prescriptive value paths, i.e. the playbook across multiple verticals and customer moments of truth.◇ Five time Chairman's club winner as Director of Customer Success; 2001, 2002, 2003, 2006 & 2011.SIGNATURE STRENGTHS:Mentor Leader • Customer Experience • Revenue Growth • Strategic Vision • Operational Leadership • KPI Development and Management • Voice of the Customer • P&L/Budgeting • Profit Maximization • Competitive Analysis and Response • Customer Experience • Churn Mitigation • Revenue Retention