AeroLeads people directory · profile
Aaron Hilsen Email & Phone Number
Director of Customer Support
at
Canopy
1 work email found
@dialpad.com
3 phones found area 650 and 844
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Director of Customer Support
Location
San Jose, California, United States
Who is Aaron Hilsen? Overview
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Quick answer
Aaron Hilsen is listed as Director of Customer Support at Canopy, based in San Jose, California, United States. AeroLeads shows a work email signal at dialpad.com, phone signal with area code 650, 844, and a matched LinkedIn profile for Aaron Hilsen.
Aaron Hilsen previously worked as Director of Customer Support at Katalyst and Director of Strategic Partner Support at Dialpad. Aaron Hilsen holds Bachelor Of Science (Bs), Economics from University Of Oregon.
Company email context
Email format at Canopy
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{first}.{last}@dialpad.com
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AeroLeads found 1 current-domain work email signal for Aaron Hilsen. Compare company email patterns before reaching out.
Profile bio
About Aaron Hilsen
I am a leader in the customer service field with 10+ years experience managing customer service performance, aligning multiple departments with a “customer comes first” goal and brand building through exceptional customer experiences. I possess judgement and courage with a passion for creating innovative solutions to forge unrivaled customer satisfaction. Some highlights include:- Built a highly successful support team resulting in customer support being regularly cited by renewing customers as a major reason for their renewals, and upsells- Forged strong partnerships with key strategic alliance partners resulting in meaningful growth in revenue- Created and led a team that supports a technically complex product that includes hosted software-as-a-service (SaaS), hardware from multiple vendors, and client software applications with complex use cases, real-time telemetry and logs.- Project management experience leading internal teams to align corporate culture and values across the outsourced Global Support Network- Leveraging customer insights to drive product enhancements and customer happinessI have worked in customer service and training my entire career and understand that my role is to advocate for customers in all aspects of business decisions. How can I help you?
Listed skills include Customer Satisfaction, Technical Support, Customer Service, Training, and 15 others.
Current workplace
Aaron Hilsen's current company
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8 roles
Aaron Hilsen work experience
A career timeline built from the work history available for this profile.
Director Of Customer Support
Director Of Customer Support
Oct 2023 - May 2024
Director Of Strategic Partner Support
Created a new, specialized support team designed to deliver a white glove support experience to our strategic alliances and partnersLed this specialized team to deliver KPI performance exceeding the existing support team’s already industry leading metrics across the boardForged strong partnerships with key strategic alliance partners resulting in meaningful growth in revenueScaled this program to grow smoothly as new alliances were formed
Sep 2020 - Feb 2023
Manager Of Customer Support
Oct 2016 - Sep 2020
Senior Technical Support Engineer
Jun 2016 - Oct 2016
Technical Support Engineer
Mar 2015 - Jun 2016
Global Technical Support
Drive consistency of service for customers as a point of contact between customer service and engineering teams to determine root cause of, and resolution for, streaming issues. Act with great judgment, to communicate, in both verbal and written forms, with a wide range of internal and external stakeholders regarding complex issues in a manner effective for the specific audience being addressed.In this role I was able to manage the creation and implementation of the first internal QA project for Netflix Global Customer Service and its Vendor Partners, including data management, data analysis, reporting, review process and implementation of changes. I also developed ad-hoc and curriculum training materials.Prior to this role I was a Level 2 Global Support Representative primarily focused on team management, training and development, and internal quality assurance in an effort to grow Netflix's global customer support services (including social media, phone support, chat support and technical support).
Oct 2009 - Mar 2015
1 education record
Aaron Hilsen education
-
University Of Oregon
FAQ
Frequently asked questions about Aaron Hilsen
Quick answers generated from the profile data available on this page.
What company does Aaron Hilsen work for?
Aaron Hilsen works for Canopy.
What is Aaron Hilsen's role at Canopy?
Aaron Hilsen is listed as Director of Customer Support at Canopy.
What is Aaron Hilsen's email address?
AeroLeads has found 1 work email signal at @dialpad.com for Aaron Hilsen at Canopy.
What is Aaron Hilsen's phone number?
AeroLeads has found 3 phone signal(s) with area code 650, 844 for Aaron Hilsen at Canopy.
Where is Aaron Hilsen based?
Aaron Hilsen is based in San Jose, California, United States while working with Canopy.
What companies has Aaron Hilsen worked for?
Aaron Hilsen has worked for Canopy, Katalyst, Dialpad, Highfive Technologies, Inc., and Netflix.
How can I contact Aaron Hilsen?
You can use AeroLeads to view verified contact signals for Aaron Hilsen at Canopy, including work email, phone, and LinkedIn data when available.
What schools did Aaron Hilsen attend?
Aaron Hilsen holds Bachelor Of Science (Bs), Economics from University Of Oregon.
What skills is Aaron Hilsen known for?
Aaron Hilsen is listed with skills including Customer Satisfaction, Technical Support, Customer Service, Training, Customer Experience, Html, Employee Training, and Cross Functional Team Leadership.
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