I am a leader in the customer service field with 10+ years experience managing customer service performance, aligning multiple departments with a “customer comes first” goal and brand building through exceptional customer experiences. I possess judgement and courage with a passion for creating innovative solutions to forge unrivaled customer satisfaction. Some highlights include:- Built a highly successful support team resulting in customer support being regularly cited by renewing customers as a major reason for their renewals, and upsells- Forged strong partnerships with key strategic alliance partners resulting in meaningful growth in revenue- Created and led a team that supports a technically complex product that includes hosted software-as-a-service (SaaS), hardware from multiple vendors, and client software applications with complex use cases, real-time telemetry and logs.- Project management experience leading internal teams to align corporate culture and values across the outsourced Global Support Network- Leveraging customer insights to drive product enhancements and customer happinessI have worked in customer service and training my entire career and understand that my role is to advocate for customers in all aspects of business decisions. How can I help you?