F2022 Q4 Spotlight Award RecipientF2023 Q1 and Q4 Spotlight Award RecipientF23 Conference of the Stars honouree and Top Performer award.

F2020 Q2 and Q4 Spotlight Award Recipient F2021 Q3 Spotlight Award Recipient

To be the bank that defines excellent customer experience. Our business is about helping people achieve their goals. At BMO we're here to help."Creating opportunities and leading by example. Sharing our energy and ideas with people who need our support. Considering the environmental impact of everything we do. Finding strength in our diversity. Learning from difference. And doing our work with integrity. " (BMO.com)Career Highlights:-Leading a performance focused team with customer service at the forefront of all interactions-Developing and coaching branch's customer service representative team -4x Spotlight Award Recipient

-Provided solutions and advice to clients regarding investment solutions, everyday banking and lending (loans, mortgages, line of credits)-Championed customer service and excelled in sales objectives

Helping build upon SFU's promise in engaging students, engaging research and engaging communities."To be the leading engaged university, defined by its dynamic integration of innovative education, cutting edge research, and far-reaching community engagement." (SFU.ca)Career Highlights: Two term Teaching Assistant:Organizational Behaviour (Bus 272) Spring 2015 Semester-Faciliated two tutorials and 42 students in various topics including: workplace attitude, personality, leadership and change managementCommercial Law (Bus 393) Summer 2014 Semester-Facilitated three tutorials, engaging a total of 54 third-year students in various legal issues including employment law, contract laws and private/civil law

-Delivered legendary customer service, ensuring a comfortable banking experience for customers-2014 Fiscal Year: paced at 373.4% of sale-revenues target by successfully promoting financial products and services -2014 Fiscal Year: 42.6% Customer Experience Index versus goal of 35%

- Led a team of 20 baristas to exceed in performance and excel in customer experienceCoached and provided ongoing feedback to staff for continual development- Coordinated daily operational tasks and deployed employees to maximize efficiency and productivity- Help generated a 30% increase in overall store sales during the 2013 fiscal year

· Supervised and led a group of primary grade students during a one month summer program· Designed and prepared daily lesson plans and related materials with other leaders· Provided daily feedback and comments to parents regarding their children· Designed and facilitated the day camp program with three other daycamp leaders