Aaron Hyman Email & Phone Number

Delivering quality routes to suit all our customers needs to African locationsProviding competitive routes, allowing all our customers to interconnect with our routesIncreasing market share to African and Middle East Locations•Responsible for determining pricing policy, maintaining optimal quality and developing strategies for various African and Middle Eastern countries.. •Constant interaction with sales managers and internal IDT Ops teams to ensure the product being offered is at the level required to successfully market to customers.•Liaising with the account managers to find new potential routes from existing suppliers to be able to offer a more competitive product to our customers, outside or normal routing options.•Working with account managers to find new sources providing lower costs and quality routes to help drive traffic

• Identifying opportunities to increase traffic and liaising with routing and cost teams to ensure we maximise these opportunities.• Analysis and reporting based on customer trends for client meetings, conferences to aid in account development.• Responsible for managing Southern Europe Region on key accounts and locations, driving swap deals to enhance revenue and GP on the accounts in Spain, Italy and Greece• Monitoring destinations for trends in quality stability, cost, revenue and traffic flow, to ensure maximum profit for the company.• Analysis for new opportunities available to account managers , allowing them to capatilise on existing business to maximum potential

• Developed reports monitoring stability of locations over time, to promote better relations with customers.• Producing reports for Senior Management summarising the daily business, and ensuring that there are no errors in any internal system which would either understate or overinflate these numbers.• Provide EMEA regions with customised reports for individual account managers in order to track their account portfolio and highlight issues which require their attention• Documented internal reports, processes and systems which are undertaken by the team for use by existing and new members.

• Served as the EMEA member of the Project management team, responsible for VoIP deployment for new customers• Liaison between EMEA and USA for VoiP strategy and troubleshooting.• Developed process and refined strategy of commercial/technical handoff and fault desk support procedures.• Working with account managers to increase capacity to existing and new customers.

• Supervised 24hr Helpdesk, responding and logging customers’ calls and e-mails and “Live Chat” real-time queries.• Provided 1st and 2nd line technical support to customers.• Managed the daily running of the shifts, monitoring for problems, attendance, and distribution of Work. Responsible for 10 people.

Responsible for organising the logistics of the organisation, camps, weekend schools, trips, office management, large and small events.Also responsible for managing the branches outside of London - from Birmingham to Glasgow, arranging regualr meetings with regional managers, and organising events nationwide for the outlying regions

Bsc(Hons), Artificial Intelligence

Activities and Societies: Member of Student Society of St John Ambulance Programming[C,Java, LISP, Prolog], Networking, Robotics, NLP.

S1-S6