Aaron Ivory Email & Phone Number

Adelaide, SA, AU

Adelaide, South Australia, Australia

IMT experience Operations Officer and Logistics Support Officer (COVID)Deployment field experience as Team Leader (SEQLD 2022).

Distribution of RAT Kits to members of the public who are close contacts.

Assisting with the rollout and support of a new SOE and device fleet.

Provide first point of contact patient care to a high standard of service.

Provide remote technical support in a service desk environment.

Deployment IMT and field experience as Safety Officer, Logistics Support, Community Liaison Officer, Damage Assessment, and on Strike Teams as required (VIC 2022). Deployment IMT and field experience as Logistics Officer and Damage Assessment in Bega Valley supporting bushfire recovery efforts.

Adelaide, Australia

Flagship MBA program - Enterprise Project focus on wellbeing of international students.

Assist international paired international student develop conversational English skills.

First responder undertaking a range of general and specialised taskings.Deployment IMT and field experience as CLO and Media Support Officer (NSW 2022).

Adelaide, South Australia, Australia

Webmaster (Social Media Manager) for the University of Adelaide 2020-2021 Chapter Committee.

Providing operational support to ACU Engagement program (Active Together)Conduct research and produce reports to improve operations of programCreation of program Operations Manual to ensure sustainability of programProduction of multimedia presentation materials for stakeholders

Albion

Providing second level and desktop supportSupporting Windows 7, Windows 10, Apple Mac OS X, and iOSAvaya phone system troubleshooting and supportHardware and network isolation and troubleshootingCitrix end-user supportRSA token provision and troubleshootingActive Directory and Exchange user creation and managementSix Star customer experience

Brisbane, Australia

Providing second level and desktop supportHardware and network isolation and troubleshootingActive Directory and Exchange user creation and managementSoftware deployment via KaseyaCisco IP phone user creation and managementCitrix end-user supportSupporting Windows 7, Windows 10, and iOSProvide generalised hardware and software support by phone to internal.

Albion

Providing second level support via phone, email, and on-siteMonitor, report, and troubleshoot backups using VeeamHardware and network isolation and troubleshootingActive Directory and Exchange user creation and managementSoftware deployment via SCCMSupporting Windows 7/8.1/10 and Server 2003/2008/2012 environmentsProvide generalised hardware and software.

Brisbane, Australia

Providing second level support via phone and emailMobility (iOS) device Subject Matter ExpertHardware and network isolation and troubleshootingSoftware deployment via SCCMSupporting Windows 7, Windows 8.1, and iOSProvided support for Citrix remote access environment (inc. RSA tokens)Provide generalised hardware and software support by phone to a user base.

Kedron

Providing second level support via phone and emailActive Directory and Exchange user creation and managementBasic network troubleshootingProvide generalised hardware and software support by phone to a user base of over 23,000 emergency personnel and corporate users

Fortitude Valley

Providing second level support via phone, email, and self-serviceWindows 7 troubleshooting and software deployment via SCCMActive Directory and Exchange user creation and managementTroubleshoot network connectivity issuesEnd-user support for Citrix environmentCritical applications supportSupport for iOS devices on corporate network/emailProvide generalised.

Virginia

Providing second level support via phone, email, and self-serviceWindows 7 troubleshooting and software deployment via SCCMActive Directory and Exchange user creation and managementTroubleshoot network connectivity issuesProvide support for Cisco IP Tel systemSupport for iOS devices on corporate network/emailEnd-user support for Citrix external access.

Corinda

Providing second level support remotely and in personProactive and reactive server monitoring and maintenanceWindows 7 and software deployment via SCCMProviding support and setup for A/V and digital classroom equipmentActive Directory user, computer, and Group Policy management and creationPrint server management and configurationCable patching and switch.

South Brisbane

Providing second level technical support remotely and in personProviding assistance to Service Desk Manager with ITIL transitionHandling escalated ticketsAssisted with Windows 7 hardware/software rollout (SCCM for software deployment)Provided remote support via VNC and Citrix ShadowActive Directory user and computer managementProgram design and.

Brisbane, Australia

Providing second level and desktop supportWindows 7/XP troubleshooting and deployments via SCCMActive Directory and Exchange user creation and managementEthernet cable patchingHardware deploymentDeployment, support, and configuration of Cisco IP Tel systemTroubleshoot network connectivity issues (LAN/WAN)Xerox printer troubleshooting and supportTechnical.

Milton

Windows 7 and XPMicrosoft Office troubleshooting and usageHardware and software support and troubleshootingAsset managementDesktop and server imaging, build, and configurationActive Directory and Exchange user account creation and permissionsRemote support via VNC, RDP, TeamViewer, and phoneCo-ordinating between service providers and internal and external.

Salisbury

Windows troubleshooting, installation, and upgradeLaptop and desktop hardware troubleshooting and repairRemote support via TeamViewerEnsuring client service and product request fulfillmentScheduling for on-site techs to ensure efficient use of time and resources

Brisbane, Australia

Provided support and service options for all Apple products and servicesCase-logging and issue resolution in accordance with SLA’sCustomer satisfaction a job requirementPhone-based support with average of 5 calls per hour

Brisbane, Australia

Mac OS and Mac OS Server troubleshooting and supportSoftware rollout via NetBoot (Apple’s version of SCCM)Windows XP and 7 installation via BootCampHardware break-fix repairSales of hardware and softwareNext Byte’s Brisbane agent for AIG

Eagle Farm

General customer serviceOffice dutiesLiasing with Franchise OperatorsProvided assistance with IT queriesBusiness administration tasks

Kallangur

Software troubleshooting and installationHardware upgrades and repairsGeneral customer service

South Brisbane

Hardware refurbishmentLarge-volume OS rollout (manually)Hardware order dispatch

Kallangur

General hardware and software troubleshootingAnswering customer queries, in person and over the phone

Master Of Cyber Security

Master Of Business Administration - Mba, 5.083

Graduate Certificate In Archaeology, 6.0

Diploma In Arts, History, 5.714

Bachelor Of Commerce - Bcom, Management, 6.27

Activities and Societies: International study in Rome, Golden Key International Honour Society, Executive Dean’s Commendation (Dean’s.

Diploma, Business Administration

Design and develop complex text documents Manage business document design and development Plan and manage conferences

Diploma, Human Resources Management

Managing human resource services Managing employee relations Managing workforce planning Implementing and monitoring WHS polices.

Diploma, Business

Employee selection, recruitment, and induction

Diploma, Leadership And Management

Employee performance management Building positive working relationships Team leadership and management Continuous improvement.

Certificate Ii, Information Technology

Design organisational documents using computing packages Operate a personal computer Operate computer hardware Operate computing packages.

Queensland Certificate Of Education, High School/Secondary Diploma Programs

Activities and Societies: Student CouncilLetters of Recommendation for Ancient History, Modern History, and English; Awards for academic.