I oversee the imports of both renewal and acquisition data to our system, ensuring that donor information is kept up to date and properly segmented.I run regular reports on donor behaviour, breaking the numbers-based data into information more palatable to our fundraising and marketing teams, seeing what resonates with donors and what requires more work in everything from quarterly appeals to one-off events.Since starting at TKCP I've made a concerted effort with our data analyst and IT personnel to make more of our behaviour data-driven, relying less on inductive logic and more on the statistics and knowledge gleaned from previous campaigns and industry benchmarks. More targeted appeals and helping to create a donor journey has meant that we are able to meet and exceed projected income while cutting down on production costs and improving retention of loyal donors.I also incorporate website traffic analytics and provide regular reports to marketing so that they can better shape content. Monthly reconciliation of not just monetary data but donor information with fundraising has cut down on the overall time required to analyse incoming data, solving problems as they occur rather than waiting until they end of a given fundraising initiative to fix everything at once. I believe very strongly in working smarter, not harder, and I try to do so in a way that various teams and departments are able to benefit alongside (or even greater than) myself.I maintain a level of data hygiene across the system with regards to identifying sources of duplicate accounts, payment errors, delays in donor-organisation contact, and the various custom attributes we use to identify different donor segments and settings.

Received and processed patient copays, deductibles and co-insurance payments to ensure accurate distribution to the correct medical encounters.Likewise received and processed commercial and federal insurance payments and allocated them to the proper accounts, with associated contractual adjustments and next-payer obligations entered manually.Verified and applied electronic fund transfers, correcting any errors in the insurance payers’ coding so that the money would spread across the correct receivables at appropriate rates.Worked closely with specialists from other departments within the business office to follow up on trends and patterns within the payment arrangements; this typically involved collating patterns, making sure that the correlations were similar across multiple scenarios and placing it into a report format for insurance receivable workers, billers and denial coordinators to review and forward to the associated contacts.Acted in the role of customer service multiple times, correcting errors in bills and explaining them to any customer who came in with questions about their statement(s). This often involved working with billers and clerical staff members, researching payment records and following up with banks regarding the dates and amounts of checks cashed.

Temporary AssignmentCross referenced utility maps from historical archives in anticipation of new construction projects, locating and marking any potential buried lines that might need to be moved or dug around, particularly antiquated or out of use lines not included on contemporary maps.Dispatched and coordinated with on-site workers to ensure that they scanned the correct regions for lines, especially ones that were marked as out of use but not necessarily removed at time of retirement.Prepared daily reports with regions mapped and scanned to prevent redundant searching for future projects, lodging updated maps alongside the original versions.

Managed review process of preliminary web design and coordinated translation of content into cross platform website compatibility.Ensured minimum redundancy and overlap in team design tasks.Extensive research into all manner of hardware and software limitations for various projects, ranging from implementation of new website functionalities to compatible physical upgrades for client computers and servers.Oversaw copy review and refinement of client-submitted content prior to publication.Provided quality assurance for websites, including generalized bug testing and checking compatibility with the gamut of popular browsers.