Aaron Couch Email & Phone Number

Milwaukee, Wi, Us

Milwaukee, Wi, Us

Responsible for technical leadership of productivity platforms and strategy, with a foundational emphasis on Microsoft Office 365. Governing the design and adoption of modern workplace technologies that enable an exceptional productivity experience for 7,000 employees and 20,000 field representatives.

Milwaukee, Wi, Us

Responsible for the architecture and delivery of mobile-first technology services, serving 25,000+ users globally. Emphasis on Microsoft 365, Microsoft Intune and Enterprise Mobility + Security. Accountable for engineering, vision and strategy, team and stakeholder alignment, vendor relationships, cost optimization, technology adoption success, and merger & acquisition deliverables. Leveraged Scrum / Agile methodologies.Involved in efforts related to:• Microsoft Office 365, Enterprise Mobility; Unified Endpoint Management with Microsoft Intune & Configuration Manager; Azure AD Identity & Security, Microsoft Teams, Skype For Business, Outlook, Exchange, SharePoint, OneDrive, Power Platform, Windows 10, MMD, AutoPilot, SCCM; Mobile applications for Office 365, SAP and Citrix; Mobile Threat Defense, Mobile industrial barcode scanners, MacOS device management strategy, Apple Business Manager (DEP & VPP), Conditional Access & Modern Authentication; VDI, Citrix, Windows Virtual Desktop; IT Mobility leadership for Sensia joint-venture

Milwaukee, Wi, Us

Responsible for coordinating the evolution of Microsoft Skype for Business (Lync), Exchange/Outlook, and other Microsoft 365 collaboration services. Balanced business requirements alongside IT service offerings to strategize deployments and provide continual service improvement.• Guiding the evolution of Skype for Business (Lync) features to support business demand, including: audio/video conferencing, mobile capabilities, federated communications with external partners, broadcast meeting capabilities, etc.• Building and configuring new systems and functional enhancements, especially for our on-premises and hybrid Skype for Business (Lync) environment. Collaborating with other technical SME’s to engage the right skills as needed.• Delivering highly-structured reports and recommendations to IT and Business leadership on the changing usage patterns of various IT collaboration services.• Managing contract negotiation activities to optimize IT expenditure on collaboration services.• Lead administrator of our WebEx and InterCall services supplied by Cisco.• Providing guidance and oversight of Service Run operations; ensuring that our Operational/Support teams are equipped with the right knowledge to support users of our IT collaboration services.• Serve as primary point of contact with our Microsoft dedicated support engineer for upkeep and remediation of Skype for Business (Lync) services.• Contributor to road-mapping and strategy for additional Office 365 components, including SharePoint, OneDrive, Office 365 Video, Yammer, and Office Applications.• Providing guidance to our legal and insider-risk teams on the use of eDiscovery and Compliance features related to Microsoft Exchange Online services.• Responsibility to IT’s Business Advisory Council and IT’s Business Partnership Team to optimize deployment strategies and operational readiness so users can leverage IT services more efficiently and effectively.

Milwaukee, Wi, Us

Responsible for the execution of IT Change Management & Business Readiness processes in support of IT initiatives with enterprise-wide impact – including our global deployment of Microsoft Office 365.• Led Rockwell Automation’s end-user readiness strategy (training and communications) for deployments of Office 365, primarily Microsoft Outlook and Lync, to over 25,000 employees globally. Consulted with all project workstreams to ensure business readiness and user experience were given high consideration.• Built internal Outlook and Lync support sites from the ground-up and developed a large library of documentation to support the business. Established relationships with external vendors for additional training and content.• Served as driver of many project planning efforts related to the migration of 30,000+ mailboxes from IBM Lotus Notes to Microsoft Exchange Online.• Regular contributor with IT’s Business Advisory Council and IT’s Business Partnership Team to optimize deployment strategies and operational readiness so users can leverage IT services more efficiently and effectively.• Managed an intern who provided support to several related activities.

Milwaukee, Wi, Us

During my time in Rockwell Automation's IT Leadership Development Program, I took on four major rotational responsibilities. I gained significant expertise in translating data into strategic decisions, executing critical processes, communicating effectively between Business and IT stakeholders, and managing project direction.My four major rotation responsibilities were as follows:Jan-June 2013: IT Service Management• Enhance Interaction & Incident Management and Request Fulfillment processes within the SMCC (Service Management Competency Center). • Apply ITIL methodology to improve process execution by IT Support Teams. • Integrate key process improvements contributing to Annual Improvement Priorities and User Experience.July-Dec 2012: Data & Information Management• Drive a positive impact on Data Storage through intelligent information management, business process awareness, and cost avoidance efforts. • Drove the decommissioning of our GPT Training environment.• Assist GPT release efforts and development of a Data Hub Architecture vision.Jan-June 2012: End User Services - Workforce Mobility• Implement Workforce Mobility policies and procedures. • Enhance procurement procedures and support models. • Manage mobile device refresh program (Blackberry to iPhone migration).July-Dec 2011: Global Process Transformation - Business Intelligence• Deploy in our non-production environment a business intelligence dashboarding tool called Business Explorer, and deliver implementation strategies.In addition to the above major projects, I took on several side projects to expand my depth and variety of experiences:• Led the recruitment and coordination of five IT Interns in Summer 2012.• Coordinated the decommissioning of our NetMeeting environment and servers.• Facilitated monthly meetings for our IT Management Staff.• Facilitated quarterly meetings for all IT Staff globally.• Volunteered with Junior Achievement and the United Way.

Houston, Tx, Us

Managing all IT Mobile Device efforts for Sensia – Establishing the mobile device/app management cloud environment from the ground-up with a focus on Microsoft 365 / Intune, as well as arranging cellular telecom expense management.Sensia is a joint-venture between Rockwell Automation and Schlumberger, established as a new oil & gas solutions provider with over 1,000 employees serving customers in more than 80 countries.

• Participated in management deliberations and decisions related to the implementation of a new Managed Services provider• Total responsibility for technical support of The Heinz Endowments 2010 summer intern program (for 34 rising college freshmen)• Contributions in a variety of areas including user desktop support, software implementation, and a revised IT resources policy

Pittsburgh, Pa, Us

• Leadership of course workshops, individual counseling, and assignment evaluations.

Davidson, North Carolina, Us

• Served as the primary liaison between students and IT professional staff, to assess and deliver student computing needs.• Trained members of the student IT staff (≈10) and evaluated support operations.• Proposed and implemented “orientation” flash drives for incoming students (see press release at http://bit.ly/14sz0m)• Demonstrated exceptional communication/client skills, technical proficiency, and innovative thinking.

Davidson, North Carolina, Us

• Provided mentorship, leadership, problem resolution, emergency response to twenty freshmen students on a 24/7 basis.

Pittsburgh, Pa, Us

• Extensively revised our department’s Contract Procurement Management Process (CPMP) documentation• Developed a department TeamSpace (IBM/Lotus, web-interface for department project tracking).• Assisted with department software rollouts, computing support, and minute-taking for meetings/conferences.• Collaborated with department leaders, UPMC senior leaders, and Department of Defense personnel.

Masters, Information Systems Management

B.S., Psychology, Economics (Minor)