Aaron Couch Email & Phone Number

Milwaukee, WI, US

Milwaukee, WI, US

Responsible for technical leadership of productivity platforms and strategy, with a foundational emphasis on Microsoft Office 365. Governing the design and adoption of modern workplace technologies that enable an exceptional productivity experience for 7,000 employees and 20,000 field representatives.

Milwaukee, WI, US

• Responsible for the architecture and delivery of mobile-first technology services, serving 25,000+ users globally. Emphasis on Microsoft 365, Microsoft Intune and Enterprise Mobility + Security. Accountable for.
• Microsoft Office 365, Enterprise Mobility; Unified Endpoint Management with Microsoft Intune & Configuration Manager; Azure AD Identity & Security, Microsoft Teams, Skype For Business, Outlook, Exchange, SharePoint.

Milwaukee, WI, US

• Responsible for coordinating the evolution of Microsoft Skype for Business (Lync), Exchange/Outlook, and other Microsoft 365 collaboration services. Balanced business requirements alongside IT service offerings to.
• Guiding the evolution of Skype for Business (Lync) features to support business demand, including: audio/video conferencing, mobile capabilities, federated communications with external partners, broadcast meeting.
• Building and configuring new systems and functional enhancements, especially for our on-premises and hybrid Skype for Business (Lync) environment. Collaborating with other technical SME’s to engage the right skills as.
• Delivering highly-structured reports and recommendations to IT and Business leadership on the changing usage patterns of various IT collaboration services.
• Managing contract negotiation activities to optimize IT expenditure on collaboration services.
• Lead administrator of our WebEx and InterCall services supplied by Cisco.

Milwaukee, WI, US

• Responsible for the execution of IT Change Management & Business Readiness processes in support of IT initiatives with enterprise-wide impact – including our global deployment of Microsoft Office 365.
• Led Rockwell Automation’s end-user readiness strategy (training and communications) for deployments of Office 365, primarily Microsoft Outlook and Lync, to over 25,000 employees globally. Consulted with all project.
• Built internal Outlook and Lync support sites from the ground-up and developed a large library of documentation to support the business. Established relationships with external vendors for additional training and.
• Served as driver of many project planning efforts related to the migration of 30,000+ mailboxes from IBM Lotus Notes to Microsoft Exchange Online.
• Regular contributor with IT’s Business Advisory Council and IT’s Business Partnership Team to optimize deployment strategies and operational readiness so users can leverage IT services more efficiently and effectively.
• Managed an intern who provided support to several related activities.

Milwaukee, WI, US

• During my time in Rockwell Automation's IT Leadership Development Program, I took on four major rotational responsibilities. I gained significant expertise in translating data into strategic decisions, executing.
• Enhance Interaction & Incident Management and Request Fulfillment processes within the SMCC (Service Management Competency Center).
• Apply ITIL methodology to improve process execution by IT Support Teams.
• Integrate key process improvements contributing to Annual Improvement Priorities and User Experience.July-Dec 2012: Data & Information Management
• Drive a positive impact on Data Storage through intelligent information management, business process awareness, and cost avoidance efforts.
• Drove the decommissioning of our GPT Training environment.

Houston, TX, US

Managing all IT Mobile Device efforts for Sensia – Establishing the mobile device/app management cloud environment from the ground-up with a focus on Microsoft 365 / Intune, as well as arranging cellular telecom expense management.Sensia is a joint-venture between Rockwell Automation and Schlumberger, established as a new oil & gas solutions provider with.

• Participated in management deliberations and decisions related to the implementation of a new Managed Services provider
• Total responsibility for technical support of The Heinz Endowments 2010 summer intern program (for 34 rising college freshmen)
• Contributions in a variety of areas including user desktop support, software implementation, and a revised IT resources policy

Pittsburgh, PA, US

• Leadership of course workshops, individual counseling, and assignment evaluations.

Davidson, North Carolina, US

• Served as the primary liaison between students and IT professional staff, to assess and deliver student computing needs.
• Trained members of the student IT staff (≈10) and evaluated support operations.
• Proposed and implemented “orientation” flash drives for incoming students (see press release at http://bit.ly/14sz0m)
• Demonstrated exceptional communication/client skills, technical proficiency, and innovative thinking.

Davidson, North Carolina, US

• Provided mentorship, leadership, problem resolution, emergency response to twenty freshmen students on a 24/7 basis.

Pittsburgh, PA, US

• Extensively revised our department’s Contract Procurement Management Process (CPMP) documentation
• Developed a department TeamSpace (IBM/Lotus, web-interface for department project tracking).
• Assisted with department software rollouts, computing support, and minute-taking for meetings/conferences.
• Collaborated with department leaders, UPMC senior leaders, and Department of Defense personnel.

Masters, Information Systems Management

B.S., Psychology, Economics (Minor)