Receiving, processing, and inputting information about resources for health and social services into the 211INFO database. Responding to partner agency questions related to the 211INFO database. Working closely with call takers to make sure database information is clear, concise, and easy to read. Special projects and teams: Authoring of resource department newsletter: monthly newsletter to better inform call takers and other staff of various resources in the 211INFO database.211info equity team: planning of semiannual all staff equity training; processing of data from all staff survey; meet with ops team to better understand the equity needs of 211INFO.

Assist clients in finding resources and information for rent relief, energy assistance, and other social services. Help clients navigate local guidelines and regulations related to the COVID-19 pandemic. Assist clients in scheduling COVID-19 vaccines.Assist clients in questions about vaccines, including scheduling of appointments.Provided information on emergency resources for clients in natural disasters, such as wildfires, winter storms, and extreme heat waves.

Created a unified AudioPerfecta.com brand across all platforms, including homepage and social media outlets. Exponentially Increased readership through SEO best practices and social media distribution. Created a template for weekly articles, as well as reoccurring articles. Authored over 100 articles on the subject of music criticism.

Managed and maintained 75-100 client projects per quarter. Oversaw client transition of SD to HD programming.Planned (with a sister organization) the distribution of a shared resourcesCreated an online portal for clients to better submit their programming.Produced a Spanish language block of programming, in response to the high number of Spanish-speaking clients.Authored a FAQ for new clients.Designed department-specific systems for and QA and general reporting.

Assisted the department lead in their daily duties.Promoted to department lead.Created a system to better keep track of client projects.

Authored instructional manuals on station equipment.Ran automated master control equipment, including scheduling of programming.Trained new employees.Kept vital FCC records.

Promotion to Lead Master Control OperatorLearned the inner workings of the Automated Master Control System.Ran various TV production equipment when necessary.Kept vital FCC records.Ran manual master control equipment, including the airing of scheduling of on-air events.