BTS provides world class service in Managed IT Services, Cybersecurity, VoIP/(UCaaS) Unified Communications solutions, pro-active maintenance services, SD WAN solutions and carrier services throughout the Midwest. BTS specializes in a wide range of solutions both hosted VoIP and on-premise offerings through an unbiased consultative and analytical approach aimed at finding the best solution for your specific needs. We have a team of highly experienced, devoted, and skilled personnel who support all of your Managed IT, Cybersecurity, Telecommunication and Carrier needs. Our consultative approach seeks to improve your business synergy while finding you savings.Specialties:VoIP, 3CX, AVAYA (Lucent, AT&T), Nortel, Voice over IP (VoIP), Unified Communications, UCaaS, SD WAN, Data Networking, Call Centers, Managed IT Services (MSP), Cybersecurity, IT Security, IT Consulting, Network Design, Mobility, Wireless, Carrier Services and Network Cabling/Fiber Services.• Work with business owners, C-level and decision makers to provide direct sales for the Chicagoland and throughout the Midwest • Responsible for new business development, completing customer needs analysis, identifying inefficiencies and areas of cost reductions • Responsible for giving demos to customers on the AVAYA product line • Partner with all the leading Hosted VoIP/UCaaS solution providers (RingCentral, 8x8, Vonage, Nextiva, 3CX, etc.) • Provide carrier cost savings analysis to identify monthly savings • Partner with all carriers (AT&T, Comcast, Spectrum, RCN Business, FirstComm, Access One, etc.) to provide customers the best solution (POTS lines, T1/PRI, SIP, data/internet, fiber) at the best price • Responsible for network configuration designs and budgetary proposals• Managed IT Services with customizable solutions for help desk support, server management, router/firewalls support, PC/desktop support, etc. CERTIFICATIONS:APSS (Avaya Professional Sales Specialist) - SME Communications

At TEKsystems, we understand people. Every year we deploy over 80,000 IT professionals at 6,000 client sites across North America, Europe and Asia. We provide IT staffing solutions, IT talent management expertise and IT services to help our clients plan, build and run their critical business initiatives. I specialize in the Quality Assurance skill-sets (Automation, SDET, Manual, Performance/Load, ETL and Mobile Testers) and work with over 300 clients in the Chicagoland, including Financial Services, Healthcare, Insurance and Hospitality.• Identified candidates using a systematic sourcing strategy by leveraging internal proprietary databases (RWS) along with external social networking sites (LinkedIn, Dice and CareerBuilder, etc.) • Cold called and networked with candidates locally to understand skills, goals, interest and long term career aspirations of job opportunities in the Chicagoland area• Negotiated contract terms including compensation and benefits based on consultant and client needs • Developed and implemented a rigorous screening process by conducting face to face interviews, reference checks, technical assessments and background investigations to validate high caliber candidates for various roles • Coordinated interview times, prepared candidates for interviews, solicited feedback, processed compliance paperwork and other employment terms of conditions• In charge of on boarding and consistent communication through customer service touch point calls, lunches and various interactions throughout the consultant’s project• Provided performance feedback to ensure satisfaction and successful and completion of assignment TEKsystems - Rated #1 for 15 consecutive years on IT Services Business Report Top 20 IT StaffingTEKsystems - Fortune's "Top 100 companies to work for in 2012, 2013,2014, 2015, 2016"

Avaya is a leading global provider of next-generation business collaboration and communications solutions, providing unified communications, real-time video collaboration, contact center and data solutions, and related services to companies of all sizes around the world.Responsible for sub 500 Small and Medium Enterprises within Ontario, Canada (Toronto and GTA area). Responsibilities include Sales, Client Relations, Business Partner collaboration, and Avaya Solution demonstration.• Worked with high profile Account Managers, Channel Account Manager and Sales Leaders• Opportunity generation through aggressively cold calling, qualifying and discovery calls of clients technical requirements • Presales support to customers, business partners, Avaya field account managers and channel managers• Gave sales presentations and demos to customers on new technologies over video conferencing• Directly involved in all aspects of Avaya Mid-Market solution sales within respective territory with focus on 100-500 employee businesses • Channel Enablement: educate partners about new products, latest promotions/ programs, policy changes and enable partners to be self sufficient• Developed business plans to help grow my respective territories• Used Salesforce to forecast and manage Quarterly and Annual PipelineCERTIFICATIONSAPSS (Avaya Professional Sales Specialist) - SME CommunicationsAPSS (Avaya Professional Sales Specialist) - NetworkingAPSS (Avaya Professional Sales Specialist) - Contact CenterAPSS (Avaya Professional Sales Specialist) - Radvision Scopia SolutionAwards: FY15 Q1 Top Deal

• Analyzed financial information to produce quarterly and yearly forecast• Created and Scheduled new stipends/refunds in CVue • Responsible for setting up non-title IV stipends such as Military and scholarships • Collected and analyzed data to detect duplicate effort, or non-compliance with laws and regulations• Performed detail audits on account ledgers and report audit results to management and recommend changes in operations and financial activities• Accurately package, award and validate eligibility of Title IV financial aid• Responsible for creating and reviewing financial and payment plans for students• Ran daily reports using internal databases, Excel VLOOKUP and Pivot Tables, and reconciled accounts to be expedited with the Department of Education

• Conducted personal interviews via phone to qualify prospective students for admittance into the University• Directed students through all stages of the recruitment and admissions process • Advised students about educational options, transfer of credit, financial options and the Universities policies and requirements for admittance • Solicited referrals from prospective candidates to provide a positive flow of student applicants; diligently followed up on all leads in order to achieve personal quotas and team quotas• Handled appointments, interviews and applications in a timely and professional manner

• Increased revenue by selling protection products, upgrades and other additional equipment• Successfully promoted the company to form partnerships with local dealerships, repair/body shops and insurance companies • Complete daily task of receiving incoming calls, obtaining rate quotes, completing reservation and answering general questions• Committed to exceeding customer expectations and providing outstanding customer service • Proven ability to handle customer escalations and complaints• Responsible for developing and training employees• Accountable for opening and closing the store on a daily basis

• Experienced in REO and distressed property sales • Highly skilled in assisting prospective buyers in visiting, selecting, inspecting and making offers of purchase on residential real estate properties• Conducted weekly meetings to educate clients on current market conditions, prices, cash flow analysis and various funding options• Used effective time management skills to handle numerous phone calls and appointments daily• Effectively market properties using various tools and held open houses for potential buyers• Proficient in forecasting and planning, allowing new opportunities to be created

• Practiced and performed clerical procedures while maintaining organizational records and forms• Received and inspected inventories for future deliveries, as well as secured and controlled supplies/ weapons with a value over five million plus dollars• Coordinated the interface between logistics functions such as transportation, maintenance and warehousing to ensure efficient, timely, and cost effective support to the customer• Responsible for the development of logistical plans, policies, and procedures necessary to provide support in logistical areas of supply, transportation and maintenance• Coordinated with customers to ensure desired logistics objectives, priorities, and schedules are met and communicated• Established production standards, monitored budget and compliance, and recommended operational improvements• Arranged invoices to match up with purchased orders to reconcile different accounts• Assisted the OIC (Office in Charge) in accomplishing short and long-term goals for the battalion, brigade and division