Trakstar supercharges employee performance around pivotal moments in talent development. Remove your manual processes with our innovative software and world-class support. Make smarter decisions to attract, retain, and engage your workforce.

Mindflash is an easy-to-use, award-winning online training platform with over 1,000 customers, including Apple, Johnson & Johnson, Microsoft, Kellogg's, PBS, and Hilton Hotels. It is the perfect solution for employee, customer, and partner training. You can easily create courses, add quizzes, manage trainees, and track results. Upload your PowerPoint, Word, PDF, SCORM, or video files and Mindflash converts them into a web-based course.

Led the Services Department supporting 150+ accounts, serving 200,000 end-users. Directed client onboarding, training, support, and retention efforts by identifying needs and delivering tailored solutions.Accomplishments:- Maintained 95-98% client retention rate for 6 years, highlighting commitment to satisfaction and partnerships.- Established SOPs and workflows for Client Success Department, optimizing efficiency.- Streamlined system implementation, reducing launch time and enhancing project efficiency.- Developed web-based content to empower clients and enhance experience.- Conducted staff training on compliance, ensuring adherence to industry standards.Responsibilities:- Supported Business Development Team by addressing pre-sales inquiries and providing expertise.- Guided clients through onboarding, collaborating with teams to set realistic goals.- Drafted BRDs, URDs, reviewed SOWs, and forecasted budgets for implementations.- Created client-facing collateral to ensure smooth onboarding and enhance satisfaction.- Collaborated with IT and Development teams to ensure technical excellence.- Assisted in QA, UAT, and bug documentation to deliver high-quality solutions.- Managed transition of accounts to success managers, facilitating ongoing support.- Conducted regular follow-ups with decision-makers to ensure alignment with expectations.- Gathered and analyzed client feedback to drive continuous improvement.- Led recruitment, training, and evaluation of client success managers, fostering customer-centricity.

Led operations encompassing business development, sales, purchasing, staffing, and budgeting at a rehabilitation company. Recruited and evaluated a team of eight regional directors. Managed all messaging and website content. Reported directly to the President.Accomplishments:- Achieved an 88% revenue increase within less than a year by refining strategic messaging, expanding into new markets, and creating no-cost health clinics for seniors, resulting in new referrals.- Implemented measures resulting in a 15% decrease in annual operating costs, including lease renegotiations and headcount reduction.

Directed the procurement of nursing supplies, office supplies, and capital equipment for all 32 locations at this home health and rehabilitation agency. Reviewed and negotiated capital expenditures and leases. Led IT system installation, testing, and support for all new locations. Reported directly to the CFO.Accomplishments:- Achieved a 40% cost-savings in medical equipment and a 35% cost-savings in office equipment and supplies by developing and implementing a new product formulary.- Streamlined accounts payable processes, eliminating 50 hours of data entry each month.- Successfully renegotiated the copier fleet contract, resulting in $1.2MM in annual savings.- Negotiated contract terms for a 20-vehicle fleet, securing a 15% discount.

Co-founded and directed operations at a durable medical equipment supplier, serving clients within the tri-county area (Broward, Miami-Dade & Palm Beach County). Responsible for P&L management, budgeting, and sales. Developed efficient and cost-effective plans to procure supplies and capital equipment, aiming to reduce clients’ overhead.Accomplishments:- Achieved an 80% increase in revenue during the 2nd year of operation through proactive prospecting, cold calling, and attending trade shows.- Implemented measures resulting in a 35% decrease in purchasing costs by consolidating vendors and renegotiating contracts.- Successfully negotiated the sale of HealthCo. Inc. to Alliance Care