Aaron Jimenez Email & Phone Number

Las Vegas, Nv, Us

Seattle, Washington, United States

Seattle, Washington, United States

Greater Seattle Area

Greater Seattle Area

Bellevue, Wa

Blueprint Consulting Services provides progressive business management and IT solutions that connect strategy and delivery. Our goal is to address business and technology needs for clients and collaborate with companies in architecting their future. Blueprint has a simple focus: identify and deliver measurable outcomes and provide exceptional results. Our thought leadership specializes in multiple areas of business transformation including solutions involving organizational change, go-to market planning, product development plans, data acquisition and visualization, and cloud strategies.

Seattle, Wa

-Maintains a working knowledge of product and service information to support customers’ needs, and identifies opportunities to maintain and improve customer relationships-Provides new and existing customers with fair and effective service in relation to billing inquiries, service requests, suggestions and complaints-Recommends website changes, product definition updates, and process improvements to better support customer needs and user experience-Processes customer orders and billing, and performs financial investigations-Trains and mentors new hires

Seattle, Wa

-Maintained a working knowledge of whitepages.com website to assist and guide users; managed subscriptions for mobile app users-Identified and helped fix errors on website that affect user experience, created website FAQs and help documents-Maintained database of businesses’ and individual users’ information to update or remove as requested, served as point of contact for database maintenance via third parties-Trained and mentored new hires, managed escalations, responded to BBB complaints, fulfilled legal correspondence requests-Compiled and presented monthly incoming contacts trend analysis reports to department heads

Seattle, Wa

-Drafted and revised company official documents; transcribed company voicemails-Processed and disseminated feedback from website users in order to improve user experience

Tucson, Az

-Processed worker’s compensation benefits; served as point of contact for pharmacies to reconcile billing-Performed daily update and maintenance of customer database for pharmacy requests

Customer and technical support. Supported both professional and consumer grade tax preparation software. Also, helped in new program testing and support.

Worked as a technical support agent for an irrigation product manufacturer and assisted customers with various programming issues.

Assisted with keeping the store and merchandise visually presentable, as well as assisting customers with all their needs.

Customer service for major wireless carrier, provided information regarding existing accounts, made modifications to accounts and various troubleshooting regarding invoices, calling plans, lost or stolen devices and payments.

Worked as the personal assistant to home-based realtor. Duties included basic clerical work; data entry, answer phone, leave messages and schedule appointments. Also did light housework and chores.InfoNXX

Provided directory assistance, offering solutions to dissatisfied customers, also gave directions to a desired destination and offering various extra services.

Associate Of Arts - Aa, Liberal Arts

Bachelor Of Arts - Ba, Liberal Arts And Sciences/Liberal Studies

Diploma

Activities and Societies: Art and poetry club