As an Account Executive in the telecommunications industry, I specialized in prospecting and cold-calling potential customers to generate and cultivate new business opportunities. Through my experience, I developed strong communication and research skills, enabling me to build relationships and customize my sales approach. Collaborating closely with the marketing team, I gained a comprehensive understanding of our products and services to effectively support our sales efforts. This role demanded initiative, adaptability, and persistence in driving successful outcomes.

As a business professional, I've implemented CVM strategies to maximize customer value. By analyzing data and tailoring marketing efforts to individual needs, we improved customer satisfaction, loyalty, and profitability. It was a rewarding experience to create a personalized experience for customers while achieving business goals.

As a Customer Care representative at Eir, I acted as the primary point of contact for telecommunications industry customers. I provided prompt and efficient resolution of inquiries, technical issues, and service requests. Additionally, I managed customer accounts, ensuring accurate billing, addressing disputes, and identifying upsell/cross-sell opportunities for increased revenue and customer loyalty.