Aaron Nielsen

Aaron Nielsen Email and Phone Number

Sr. Director IT Operations and Integration @ Legence
Pleasanton, CA, US
Aaron Nielsen's Location
Pleasanton, California, United States, United States
Aaron Nielsen's Contact Details
About Aaron Nielsen

Aaron Nielsen is a Sr. Director IT Operations and Integration at Legence. He possess expertise in oil and gas, litigation, title opinions, microsoft office, petroleum and 47 more skills. Colleagues describe him as "Aaron is a very detail and process oriented Business Systems Manager. I had the pleasure of working with Aaron on a series of process flows that HR was looking to manage within a system. These process flows were necessary to remain ensure that the company remained in compliance with SOX and internal audit. With Aaron's expertise we were able to build process flows in the ServiceNow system for on-boarding, off boarding, facilities management, manager and department changes. Aaron's professionalism, leadership, organization and knowledge was the reason for our success. It was an honor to partner with Aaron on these projects and work through process improvement regularly. I highly recommend Aaron for Business Systems Management.", "It is a pleasure to endorse Aaron Nielsen! In his new role as Change Manager, Aaron has taken the reigns of Change Management, and ensured a very smooth overall transition. Aaron ensured full change compliance and a transparent transition of the change management ownership, what minimized impact to all users. He was able to handle the magnitude of change requests, as well as successfully managing changes throughout our Moratorium peak transaction period. Aaron has conducted multiple Change Advisory Board meetings, and his efforts were key towards change due diligence resulting in minimal impacts to our production environments when changes were performed. Aaron quickly gained familiarity with the processes, and build relationships between key stakeholders, what are critical areas of success in this role. Aaron went a step further and expanded on the process, focusing on reducing associated change costs. I look forward to continue working with Aaron and strongly believe the skills and knowledge he is bringing to the table will continue growing his contribution to the success of Blackhawk.", and "Aaron's team was the heart and soul of making MegaPath a great company. His leadership and passion for taking care of clients made my job easier. Aaron is a hard worker, open minded, always available and takes a "customer first approach". If/when there was ever anything I needed, all if took was one phone call....he was always there to help!"

Aaron Nielsen's Current Company Details
Legence

Legence

View
Sr. Director IT Operations and Integration
Pleasanton, CA, US
Website:
wearelegence.com
Employees:
3100
Aaron Nielsen Work Experience Details
  • Legence
    Sr. Director It Operations And Integration
    Legence
    Pleasanton, Ca, Us
  • Legence
    Sr. Director It Operations & Integration
    Legence Jan 2023 - Present
    San Jose, California, Us
    As the Sr. Director, IT Operations I have the pleasure to lead a team of a highly-collaborative and results-oriented IT team members tasked with delivering IT services across the company. Educating, Empowering and Inspiring IT professionals on scaling, increasing performance, while developing culture and rewarding team member experience to help drive forward business success based on world class infrastructure & operations.Levels
  • Blackhawk Network
    Director, Employee Technology
    Blackhawk Network Mar 2018 - Jan 2023
    Pleasanton, California, Us
    Responsible to lead and manage all aspects of end users’ services, support and technology operations including Asset Management, Desktop Engineering, Service Desk and Workforce Technology. Fostering relationships with business and technology leaders I drive change across the enterprise by providing guidance to the overall technology operations strategy.
  • Blackhawk Network
    Sr. Manager - It Shared Services & Servicenow
    Blackhawk Network Aug 2012 - Mar 2018
    Pleasanton, California, Us
    Responsible to manage the day-to-day operations of the ServiceDesk including the administration, design, and development of the Service-Now platform. Leveraging the framework of ServiceNow and ITIL best practices I fostered a culture of accountability and transparency successfully merging legacy helpdesks into a customer orientated ServiceDesk.
  • Blackhawk Network
    Change Manager
    Blackhawk Network Aug 2011 - Aug 2012
    Pleasanton, California, Us
    My role as Change Manager is to minimize risk and the impact of change to the BHN organization, environments, and our partners. I develop, enhance and manage the procedures that encompass all modifications to production servers, applications, networks and infrastructure services. All changes are recorded, risk assessed, categorized, prioritized, planned, tested, evaluated, released, documented and reviewed in a controlled and standard manner.
  • Blackhawk Network
    Implementation Manager - Network Expansion Services
    Blackhawk Network Jun 2010 - Aug 2011
    Pleasanton, California, Us
    Responsible for providing end to end technology support services to Blackhawk Network clients. Responsibilities include managing high profile customers and strengthening partnerships with BHN via the on-boarding process. Expertise in project planning, establishing network connectivity, files sharing, POS functionality, and inter-company data exchange
  • Megapath Inc.
    Director Of Technical Services
    Megapath Inc. Aug 2008 - Jun 2010
    Pleasanton, Ca, Us
    Directly responsible to manage the Technical Services department bottom line, day to day operations and customer support center managing over 25,000 customers and 80,000 endpoints across the United States and Canada. Focused on improving customer satisfaction, while directing staff and spearheading operational improvements to increase service, drive productivity and reduce costs.
  • Megapath Inc.
    Manager Of Technical Services
    Megapath Inc. Jan 2007 - Aug 2008
    Pleasanton, Ca, Us
    Responsible for supervising all aspects of daily duties within the Technical Support Call Center troubleshooting broadband services including VPN, T1, DSL, Cable, Satellite & ISDN. Accountable for all Technical Support statistics and tracking reporting to the SVP of Operations on MTTR levels, hold times, service level assurances, accomplishments & areas in need of improvement.
  • Megapath Inc.
    Technical Support Team Lead
    Megapath Inc. Jul 2003 - Jan 2007
    Pleasanton, Ca, Us
    Led and motivated a tier II support team that fielded high level escalations, UN-resolvable tickets & managed all technical cases to resolution. Radio Shack Corporations primary technical contact & escalation manager responsible for circuit upgrades, product rollouts, project management & weekly calls with the Radio Shack executive team. Solely created and implemented a monthly audit & expense recovery process which results in over a 500K a year reimbursement and received company wide recognition employee of the Quarter.
  • Megapath Inc.
    Technical Support Engineer
    Megapath Inc. Jul 2000 - Jul 2003
    Pleasanton, Ca, Us
    Provided level 1 troubleshooting including fielding incoming calls, handling customer complaints, detailing tickets & working to resolve problems on the initial call. Maintained a call average above 25 calls and responded to multiple email requests daily well above required team minimums.

Aaron Nielsen Skills

Oil And Gas Litigation Title Opinions Microsoft Office Petroleum Leadership Energy Civil Litigation Contract Negotiation Legal Research Legal Writing Energy Industry Oil And Gas Industry Management Due Diligence Gas Natural Gas Negotiation Project Management Change Management Business Process It Service Management Itil Customer Service It Operations Integration Data Center Telecommunications Saas Crm Troubleshooting Cross Functional Team Leadership Security Business Process Improvement Vpn Managed Services Cloud Computing Call Centers Technical Support Vendor Management It Management Project Planning Servers Sdlc Disaster Recovery Service Delivery Sharepoint It Strategy Enterprise Software Software Documentation Pmp Servicenow

Aaron Nielsen Education Details

  • Itil® Service Lifecycle: Service Transition
    Itil® Service Lifecycle: Service Transition
    Service Lifecycle: Service Transition Certificate
  • Itil® Service Lifecycle: Service Strategy
    Itil® Service Lifecycle: Service Strategy
    Service Lifecycle: Service Strategy Certificate
  • Itil® Foundation
    Itil® Foundation
    Itil® Foundation V3 Certification
  • Computing Technology Industry Association
    Computing Technology Industry Association
    Computer Networking
  • Devry Technical University
    Devry Technical University
    Computer Information Systems
  • Diablo Valley College
    Diablo Valley College
    General Education

Frequently Asked Questions about Aaron Nielsen

What company does Aaron Nielsen work for?

Aaron Nielsen works for Legence

What is Aaron Nielsen's role at the current company?

Aaron Nielsen's current role is Sr. Director IT Operations and Integration.

What is Aaron Nielsen's email address?

Aaron Nielsen's email address is an****@****law.com

What is Aaron Nielsen's direct phone number?

Aaron Nielsen's direct phone number is +192522*****

What schools did Aaron Nielsen attend?

Aaron Nielsen attended Itil® Service Lifecycle: Service Transition, Itil® Service Lifecycle: Service Strategy, Itil® Foundation, Computing Technology Industry Association, Devry Technical University, Diablo Valley College.

What skills is Aaron Nielsen known for?

Aaron Nielsen has skills like Oil And Gas, Litigation, Title Opinions, Microsoft Office, Petroleum, Leadership, Energy, Civil Litigation, Contract Negotiation, Legal Research, Legal Writing, Energy Industry.

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