Aaron Nielsen Email and Phone Number
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Aaron Nielsen is a Sr. Director IT Operations and Integration at Legence. He possess expertise in oil and gas, litigation, title opinions, microsoft office, petroleum and 47 more skills. Colleagues describe him as "Aaron is a very detail and process oriented Business Systems Manager. I had the pleasure of working with Aaron on a series of process flows that HR was looking to manage within a system. These process flows were necessary to remain ensure that the company remained in compliance with SOX and internal audit. With Aaron's expertise we were able to build process flows in the ServiceNow system for on-boarding, off boarding, facilities management, manager and department changes. Aaron's professionalism, leadership, organization and knowledge was the reason for our success. It was an honor to partner with Aaron on these projects and work through process improvement regularly. I highly recommend Aaron for Business Systems Management.", "It is a pleasure to endorse Aaron Nielsen! In his new role as Change Manager, Aaron has taken the reigns of Change Management, and ensured a very smooth overall transition. Aaron ensured full change compliance and a transparent transition of the change management ownership, what minimized impact to all users. He was able to handle the magnitude of change requests, as well as successfully managing changes throughout our Moratorium peak transaction period. Aaron has conducted multiple Change Advisory Board meetings, and his efforts were key towards change due diligence resulting in minimal impacts to our production environments when changes were performed. Aaron quickly gained familiarity with the processes, and build relationships between key stakeholders, what are critical areas of success in this role. Aaron went a step further and expanded on the process, focusing on reducing associated change costs. I look forward to continue working with Aaron and strongly believe the skills and knowledge he is bringing to the table will continue growing his contribution to the success of Blackhawk.", and "Aaron's team was the heart and soul of making MegaPath a great company. His leadership and passion for taking care of clients made my job easier. Aaron is a hard worker, open minded, always available and takes a "customer first approach". If/when there was ever anything I needed, all if took was one phone call....he was always there to help!"
Legence
View- Website:
- wearelegence.com
- Employees:
- 3100
-
Sr. Director It Operations And IntegrationLegencePleasanton, Ca, Us -
Sr. Director It Operations & IntegrationLegence Jan 2023 - PresentSan Jose, California, UsAs the Sr. Director, IT Operations I have the pleasure to lead a team of a highly-collaborative and results-oriented IT team members tasked with delivering IT services across the company. Educating, Empowering and Inspiring IT professionals on scaling, increasing performance, while developing culture and rewarding team member experience to help drive forward business success based on world class infrastructure & operations.Levels -
Director, Employee TechnologyBlackhawk Network Mar 2018 - Jan 2023Pleasanton, California, UsResponsible to lead and manage all aspects of end users’ services, support and technology operations including Asset Management, Desktop Engineering, Service Desk and Workforce Technology. Fostering relationships with business and technology leaders I drive change across the enterprise by providing guidance to the overall technology operations strategy. -
Sr. Manager - It Shared Services & ServicenowBlackhawk Network Aug 2012 - Mar 2018Pleasanton, California, UsResponsible to manage the day-to-day operations of the ServiceDesk including the administration, design, and development of the Service-Now platform. Leveraging the framework of ServiceNow and ITIL best practices I fostered a culture of accountability and transparency successfully merging legacy helpdesks into a customer orientated ServiceDesk. -
Change ManagerBlackhawk Network Aug 2011 - Aug 2012Pleasanton, California, UsMy role as Change Manager is to minimize risk and the impact of change to the BHN organization, environments, and our partners. I develop, enhance and manage the procedures that encompass all modifications to production servers, applications, networks and infrastructure services. All changes are recorded, risk assessed, categorized, prioritized, planned, tested, evaluated, released, documented and reviewed in a controlled and standard manner. -
Implementation Manager - Network Expansion ServicesBlackhawk Network Jun 2010 - Aug 2011Pleasanton, California, UsResponsible for providing end to end technology support services to Blackhawk Network clients. Responsibilities include managing high profile customers and strengthening partnerships with BHN via the on-boarding process. Expertise in project planning, establishing network connectivity, files sharing, POS functionality, and inter-company data exchange -
Director Of Technical ServicesMegapath Inc. Aug 2008 - Jun 2010Pleasanton, Ca, UsDirectly responsible to manage the Technical Services department bottom line, day to day operations and customer support center managing over 25,000 customers and 80,000 endpoints across the United States and Canada. Focused on improving customer satisfaction, while directing staff and spearheading operational improvements to increase service, drive productivity and reduce costs. -
Manager Of Technical ServicesMegapath Inc. Jan 2007 - Aug 2008Pleasanton, Ca, UsResponsible for supervising all aspects of daily duties within the Technical Support Call Center troubleshooting broadband services including VPN, T1, DSL, Cable, Satellite & ISDN. Accountable for all Technical Support statistics and tracking reporting to the SVP of Operations on MTTR levels, hold times, service level assurances, accomplishments & areas in need of improvement. -
Technical Support Team LeadMegapath Inc. Jul 2003 - Jan 2007Pleasanton, Ca, UsLed and motivated a tier II support team that fielded high level escalations, UN-resolvable tickets & managed all technical cases to resolution. Radio Shack Corporations primary technical contact & escalation manager responsible for circuit upgrades, product rollouts, project management & weekly calls with the Radio Shack executive team. Solely created and implemented a monthly audit & expense recovery process which results in over a 500K a year reimbursement and received company wide recognition employee of the Quarter. -
Technical Support EngineerMegapath Inc. Jul 2000 - Jul 2003Pleasanton, Ca, UsProvided level 1 troubleshooting including fielding incoming calls, handling customer complaints, detailing tickets & working to resolve problems on the initial call. Maintained a call average above 25 calls and responded to multiple email requests daily well above required team minimums.
Aaron Nielsen Skills
Aaron Nielsen Education Details
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Itil® Service Lifecycle: Service TransitionService Lifecycle: Service Transition Certificate -
Itil® Service Lifecycle: Service StrategyService Lifecycle: Service Strategy Certificate -
Itil® FoundationItil® Foundation V3 Certification -
Computing Technology Industry AssociationComputer Networking -
Devry Technical UniversityComputer Information Systems -
Diablo Valley CollegeGeneral Education
Frequently Asked Questions about Aaron Nielsen
What company does Aaron Nielsen work for?
Aaron Nielsen works for Legence
What is Aaron Nielsen's role at the current company?
Aaron Nielsen's current role is Sr. Director IT Operations and Integration.
What is Aaron Nielsen's email address?
Aaron Nielsen's email address is an****@****law.com
What is Aaron Nielsen's direct phone number?
Aaron Nielsen's direct phone number is +192522*****
What schools did Aaron Nielsen attend?
Aaron Nielsen attended Itil® Service Lifecycle: Service Transition, Itil® Service Lifecycle: Service Strategy, Itil® Foundation, Computing Technology Industry Association, Devry Technical University, Diablo Valley College.
What skills is Aaron Nielsen known for?
Aaron Nielsen has skills like Oil And Gas, Litigation, Title Opinions, Microsoft Office, Petroleum, Leadership, Energy, Civil Litigation, Contract Negotiation, Legal Research, Legal Writing, Energy Industry.
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