AeroLeads people directory · profile
Aaron Nielsen Email & Phone Number
Sr. Director IT Operations and Integration
at
Legence
1 work email found
@wearelegence.com
4 phones found area 925
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Sr. Director IT Operations and Integration
Location
Pleasanton, California, United States
Company size
Who is Aaron Nielsen? Overview
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Quick answer
Aaron Nielsen is listed as Sr. Director IT Operations and Integration at Legence, a with 3100 employees, based in Pleasanton, California, United States. AeroLeads shows a work email signal at wearelegence.com, phone signal with area code 925, and a matched LinkedIn profile for Aaron Nielsen.
Aaron Nielsen previously worked as Sr. Director IT Operations & Integration at Legence and Director, Employee Technology at Blackhawk Network. Aaron Nielsen holds Service Lifecycle: Service Transition Certificate from Itil® Service Lifecycle: Service Transition.
Company email context
Email format at Legence
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{first}.{last}@wearelegence.com
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AeroLeads found 1 current-domain work email signal for Aaron Nielsen. Compare company email patterns before reaching out.
Profile bio
About Aaron Nielsen
Aaron Nielsen is a Sr. Director IT Operations and Integration at Legence. He possess expertise in oil and gas, litigation, title opinions, microsoft office, petroleum and 47 more skills. Colleagues describe him as "Aaron is a very detail and process oriented Business Systems Manager. I had the pleasure of working with Aaron on a series of process flows that HR was looking to manage within a system. These process flows were necessary to remain ensure that the company remained in compliance with SOX and internal audit. With Aaron's expertise we were able to build process flows in the ServiceNow system for on-boarding, off boarding, facilities management, manager and department changes. Aaron's professionalism, leadership, organization and knowledge was the reason for our success. It was an honor to partner with Aaron on these projects and work through process improvement regularly. I highly recommend Aaron for Business Systems Management.", "It is a pleasure to endorse Aaron Nielsen! In his new role as Change Manager, Aaron has taken the reigns of Change Management, and ensured a very smooth overall transition. Aaron ensured full change compliance and a transparent transition of the change management ownership, what minimized impact to all users. He was able to handle the magnitude of change requests, as well as successfully managing changes throughout our Moratorium peak transaction period. Aaron has conducted multiple Change Advisory Board meetings, and his efforts were key towards change due diligence resulting in minimal impacts to our production environments when changes were performed. Aaron quickly gained familiarity with the processes, and build relationships between key stakeholders, what are critical areas of success in this role. Aaron went a step further and expanded on the process, focusing on reducing associated change costs. I look forward to continue working with Aaron and strongly believe the skills and knowledge he is bringing to the table will continue growing his contribution to the success of Blackhawk.", and "Aaron's team was the heart and soul of making MegaPath a great company. His leadership and passion for taking care of clients made my job easier. Aaron is a hard worker, open minded, always available and takes a "customer first approach". If/when there was ever anything I needed, all if took was one phone call....he was always there to help!"
Listed skills include Oil And Gas, Litigation, Title Opinions, Microsoft Office, and 48 others.
Current workplace
Aaron Nielsen's current company
Company context helps verify the profile and gives searchers a useful next step.
Legence
10 roles
Aaron Nielsen work experience
A career timeline built from the work history available for this profile.
Sr. Director It Operations & Integration
CurrentAs the Sr. Director, IT Operations I have the pleasure to lead a team of a highly-collaborative and results-oriented IT team members tasked with delivering IT services across the company. Educating, Empowering and Inspiring IT professionals on scaling, increasing performance, while developing culture and rewarding team member experience to help drive forward business success based on world class infrastructure & operations.Levels
Jan 2023 - Present
Director, Employee Technology
Responsible to lead and manage all aspects of end users’ services, support and technology operations including Asset Management, Desktop Engineering, Service Desk and Workforce Technology. Fostering relationships with business and technology leaders I drive change across the enterprise by providing guidance to the overall technology operations strategy.
Mar 2018 - Jan 2023
Sr. Manager - It Shared Services & Servicenow
Responsible to manage the day-to-day operations of the ServiceDesk including the administration, design, and development of the Service-Now platform. Leveraging the framework of ServiceNow and ITIL best practices I fostered a culture of accountability and transparency successfully merging legacy helpdesks into a customer orientated ServiceDesk.
Aug 2012 - Mar 2018
Change Manager
My role as Change Manager is to minimize risk and the impact of change to the BHN organization, environments, and our partners. I develop, enhance and manage the procedures that encompass all modifications to production servers, applications, networks and infrastructure services. All changes are recorded, risk assessed, categorized, prioritized, planned, tested, evaluated, released, documented and reviewed in a controlled and standard manner.
Aug 2011 - Aug 2012
Implementation Manager - Network Expansion Services
Responsible for providing end to end technology support services to Blackhawk Network clients. Responsibilities include managing high profile customers and strengthening partnerships with BHN via the on-boarding process. Expertise in project planning, establishing network connectivity, files sharing, POS functionality, and inter-company data exchange
Jun 2010 - Aug 2011
Director Of Technical Services
Directly responsible to manage the Technical Services department bottom line, day to day operations and customer support center managing over 25,000 customers and 80,000 endpoints across the United States and Canada. Focused on improving customer satisfaction, while directing staff and spearheading operational improvements to increase service, drive productivity and reduce costs.
Aug 2008 - Jun 2010
Manager Of Technical Services
Responsible for supervising all aspects of daily duties within the Technical Support Call Center troubleshooting broadband services including VPN, T1, DSL, Cable, Satellite & ISDN. Accountable for all Technical Support statistics and tracking reporting to the SVP of Operations on MTTR levels, hold times, service level assurances, accomplishments & areas in need of improvement.
Jan 2007 - Aug 2008
Technical Support Team Lead
Led and motivated a tier II support team that fielded high level escalations, UN-resolvable tickets & managed all technical cases to resolution. Radio Shack Corporations primary technical contact & escalation manager responsible for circuit upgrades, product rollouts, project management & weekly calls with the Radio Shack executive team. Solely created and implemented a monthly audit & expense recovery process which results in over a 500K a year reimbursement and received company wide recognition employee of the Quarter.
Jul 2003 - Jan 2007
Technical Support Engineer
Provided level 1 troubleshooting including fielding incoming calls, handling customer complaints, detailing tickets & working to resolve problems on the initial call. Maintained a call average above 25 calls and responded to multiple email requests daily well above required team minimums.
Jul 2000 - Jul 2003
6 education records
Aaron Nielsen education
Service Lifecycle: Service Transition Certificate
Itil® Service Lifecycle: Service Transition
Service Lifecycle: Service Strategy Certificate
Itil® Service Lifecycle: Service Strategy
Itil® Foundation V3 Certification
Itil® Foundation
Network +, Computer Networking
Computing Technology Industry Association
Bachelor Of Science, Computer Information Systems
Devry Technical University
General Education
Diablo Valley College
FAQ
Frequently asked questions about Aaron Nielsen
Quick answers generated from the profile data available on this page.
What company does Aaron Nielsen work for?
Aaron Nielsen works for Legence.
What is Aaron Nielsen's role at Legence?
Aaron Nielsen is listed as Sr. Director IT Operations and Integration at Legence.
What is Aaron Nielsen's email address?
AeroLeads has found 1 work email signal at @wearelegence.com for Aaron Nielsen at Legence.
What is Aaron Nielsen's phone number?
AeroLeads has found 4 phone signal(s) with area code 925 for Aaron Nielsen at Legence.
Where is Aaron Nielsen based?
Aaron Nielsen is based in Pleasanton, California, United States while working with Legence.
What companies has Aaron Nielsen worked for?
Aaron Nielsen has worked for Legence, Blackhawk Network, and Megapath Inc..
How can I contact Aaron Nielsen?
You can use AeroLeads to view verified contact signals for Aaron Nielsen at Legence, including work email, phone, and LinkedIn data when available.
What schools did Aaron Nielsen attend?
Aaron Nielsen holds Service Lifecycle: Service Transition Certificate from Itil® Service Lifecycle: Service Transition.
What skills is Aaron Nielsen known for?
Aaron Nielsen is listed with skills including Oil And Gas, Litigation, Title Opinions, Microsoft Office, Petroleum, Leadership, Energy, and Civil Litigation.
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