Hot meals food service clerk at Loblaw’s Forest Hill Home Meals Replacements department.• Ensures hot meals are served following strict health and safety guidelines.• Provides outstanding customer service through excellent communication and interpersonal skills.• Maintain and develop working relationships with customers and colleagues.• Supervises colleagues during closing procedures to ensure kitchen is clean and well-supplied for the following day.

Researched and analyzed financial data on institutional investors, pension plans, RFPs, family offices, investment managers and consultants. Optimized workflow processes by identifying areas for automation, process re-engineering, workflow transformation and enhancing efficiencies. Led training and accuracy initiatives, serving as lead analyst for Investment Managers and Investment Consultants Datasets. Delivered excellent customer service and relationship management by resolving customer queries and issues. Investigated data discrepancies through deep dive research, exhaustive analysis, critical thinking, strong troubleshooting and problem-solving skills. Trained in SQL and Python.Key Achievements:• Enhanced audit processes and optimized workflow resulting in improved data quality and reduction of errors in profile updates by 10%. These improvements saved the company thousands of work hours.• Awarded as one of the top 5 performers in a 25-person international team within the first 6 months of hire and consistently ranked as the top performer.• Provided training, coaching and guidance to 19 data analysts.• Trained in 93% of workflow processes across the global team and held subject matter expertise in all department operations.

• Streamlined processes by analyzing office procedures, identifying workflow and documentation redundancies.• Created an Operations Manual which formalized workflow processes. The manual incorporated all changes in work methods and reports, which is integrated into the company’s Management Information System.

Served as the top executive for the organization of all Behavioral Sciences degree programs in De La Salle University. Lead the organization to produce relevant academic, social and developmental projects that helped the student community.• Initiated projects, collaborated with partner organizations within the university and increased number of activities by 60%.• Produced engaging content, employed digital marketing strategies and utilized social media to promote projects and maintain relevance. This helped increase total membership by 15% and increased the number of officer applications.• Created a tracker that documents activities and paperwork related to the organization’s projects.• Lead and managed projects, including planning, scheduling and budgeting.

Assisted Philippine Airlines’ Ticketing Office in performing administrative tasks such as documentation, information dissemination, and records keeping.