• Assisting in the development of documentation standards for client IT environment.• Building documentation packages for current and new clients including Visio diagrams of physical and logical network topologies.• Successful migrations of email from Exchange 2007, 2010 and 2013 to O365 using SkyKick, BitTitan and Microsoft Hybrid Migration• Designed and Deployed Azure Virtual environments, using Azure Virtual Machines, Virtual Network Gateways and Virtual Networks. • Diagnosing and troubleshooting system problems in various levels of system environments.

Developing training and technical documentation related to the Cyber Security Subject Matter Expert (SME) position for the Raytheon GPS OCX contract. Compiled multiple sources of tasks into a final version of a master training task list. Developing training programs and technical manuals based on Air Force Technical Order documentation guidelines using the master training task list. Creating procedure checklists based on software manufacturer user manuals, including: Logrhythm, Tripwire and HP OpenView. Compiling various documents created by Raytheon for use in procedural checklists. Upgraded the network infrastructure at the Infinity Systems Engineering corporate office, bringing them into compliance with governmental cyber-security requirements. Key Contributions: • Developed and implemented network infrastructure upgrade based on DISA STIGs. • Member of Technology Board for Infinity Engineering Systems cybersecurity posture. • Created proposal to virtualize the current servers used by Infinity Systems Engineering. Currently awaiting upper management approval. • Utilized architectural drawings to create an ordered system of all network ports throughout Infinity Systems Engineering corporate office buildings. • Produced network infrastructure documentation showing all interconnected devices at Infinity Systems Engineering corporate office.

Provided technical support for a user base of 300+ users on the military network and the private squadron network (dot com). Operating system issue and application support. Worked with various squadron activity offices to determine their computer and hardware needs and provided solutions to meet those needs. Created step-by-step instructions for non-technical users to follow providing solutions should an issue arise. Key Contributions: ● Analyzed the current state of the internal network and implemented changes for better management, security and growth of the network while keeping the downtime at a minimum. ● Implemented new policies for PCI compliance, both on the network and credit card data management. ● Developed process documentation for user account management, computer management and more. ● Implemented a software, network and operating system upgrade path in order to manage security demands and changes in application requirements. ● Implemented public Wi-Fi system throughout the various activities throughout the squadron and at the FamCamp (RV Campground) utilizing Ubiquiti Networks wireless hardware. ● Implemented monitoring solutions, providing better knowledge of network security and performance. ● Forklift upgrade of internal network, changed switches to Brocade from Cisco, changed firewall to Palo Alto Networks from Cisco. ● Implemented VMware with vSAN for server virtualization to replace aging physical servers. ● Managed various network transport types to connect all the various squadron facilities together. This included DSL, Fiber network provided by the base communications squadron (PSN) and wireless backhauls. ● Administration of Windows Server 2012 Domain with Windows 7, 8.1 & 10 clients utilizing DISA STIGs for security guidelines. ● Administration of McAfee ePolicy Orchestrator 5.x (McAfee ePO), Microsoft SQL Server 2012, Zhone MXK 319 DSLAM and Microsoft Windows Server Update Service (WSUS).

Analysis, design and implementation of solutions for new computer and/or servers, wireless backhauls, wireless networks, video teleconferencing equipment and other various systems based on client needs. Monitored client networks, utilizing Nimsoft for alerting of problems with various hardware (Servers, Switches, Routers, Firewalls). Analyzed and documented client networks providing recommendations based on findings. Key Contributions: ● Responsible for the support of several customers’ networks while providing end user support. ● Installation and support of wireless access points, point-to-point and point-to-multipoint wireless networks, access control, and video surveillance equipment using a variety of hardware and software manufacturers. ● Used Vertical Communications based solutions to install and support server-based phone systems.

Did various tasks based on the contract.Inventory computer systems. On site support for various clients for desktop support or server support.

Responsible for the support of several customers' networks while providing end user support. Provide training on new software or hardware. Implementation of new servers and workstations

Assisted customers with finding the appropriate products based on their needs. Clarified any questions that a customer might have about products that Fry's carried.

Diagnosed and repaired computer systems, networks, printers, faxes and copiers for various clients/customers. Spearheaded the installation and maintained the wireless internet service provided by TNT Office Source with client support.

Assembled and/or upgraded client computer systems and/or network hardware. Provided end user support on various problems with a prompt and courteous attitude.