- Developed a GitHub chatbot using Python, Probot, and Cognita to facilitate open-source contributions by providing accurate, real-time information.- Helped implement retrieval-augmented generation (RAG) within a large language model, making the chatbot accessible on both a dedicated website and within GitHub repositories.

- Utilized knowledge of programming languages (C, C++, Python, Rust) to aid students with class concepts and projects.- Provided 1-on-1 support during office hours, assisting students with debugging and problem-solving in programming assignments.- Collaborated with faculty to develop programming assignments and improve course structure.

- Working under the mentoring of Dr. Ashish Amresh in the project areas of Serious Games Research and Broadening Computer Science Education throughout the Four Corners region. - Provided training in coding and Computer Science Principles to Native American educators and high school students across the Four Corners region. - Conducted over 5+ professional developments for teachers of over 100+ Native American students.

- Performed OS upgrades, hardware/software installations, and system tuning; resulting in optimized system performance and enhanced stability.- Conducted system and software configuration, backup/recovery operations, and network maintenance, leading to increased reliability and minimized downtime.- Coordinated with end-users to disseminate information about hardware/software capabilities and recommended procedural changes, resulting in improved operational efficiency and problem resolution.- Implemented new software, system updates, and security modifications, ensuring up-to-date systems and secure environments.- Maintained excellent customer relations by providing quality service, achieving high customer satisfaction, and exceeding service expectations.

- Engages customers and patients by greeting them and offeringassistance with products and services. Resolves customer issues andanswers questions to ensure a positive customer experience.- Models and shares customer service best practices with all teammembers to deliver a distinctive and delightful customerexperience, including interpersonal habits.

- Cashiering and customer service- Amazon returns and pickups- Maintenance of store image

- Tracking of invoices, expenses, and paystubs- Troubleshooting computers- Filing and record-keeping