Aaron Sarmiento Email & Phone Number

El Paso, Tx, Us

Englewood, Co, Us

Verified customer identity using LexisNexis and Equifax systems, analyzing credit reports and personal information to ensure accuracy and mitigate fraud risks.Investigated and flagged suspicious orders by identifying anomalies in transaction patterns, such as multiple high-value phone purchases, reducing fraudulent activity.Facilitated secure credit approval processes by conducting soft credit checks and validating identity through detailed data cross-referencing, ensuring compliance with fraud prevention protocols.Analyzed canceled orders for fraud indicators, such as mismatched information or unverified identities, and communicated resolutions to customers while maintaining confidentiality.Developed and implemented fraud prevention workflows by collaborating with backend teams, ensuring seamless and accurate handling of flagged transactions.

Englewood, Co, Us

1. Identify hardware, software, and cell connection solutions with customers using Dish Wireless towers.2.Troubleshoot technical issues.3. Work with other company's that are using Dish Wireless towers for MVNO providers.4.Speaking to customers to quickly get to the root of the issue.5.Diagnose and repairing faults to the tech workflow.6. Still have the same duties as Senior Customer Service Representative

Englewood, Co, Us

The Wireless Support Team Members are responsible for providing quality technical and customer service support. Other responsibilities include:1. Provide customer service through one-call or chat resolution and establishing long-term customer relations.2. Accurately respond to questions regarding billing and payments, including accepting payments from customers.3. Assist DISH to determine call types, failure trending, and/or diagnostic improvements to provide a higher level of customer service, performance, and efficiency.4.Communicate the value of our products and share ways for customers to get the most from DISH5.Transform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issues

Handled the needs of businesses for freight shipments and processed accompanying documentation and billing for the movement of freight. Refined conversational tactics and utilized quick problem-solving skills, leveraging a strong understanding of general supply chain business practices.Key Achievements: o Freight supply chain proficient knowledge. o Ability to work in fast-paced environment.

Irvine, Ca, Us

Oversaw customer service staff and ensured customer satisfaction while resolving customer service issues for AT&T through Alorica Inc. Organized and scheduled staff to meet customer service standards. Assisted in training new agents by fine-tuning their sales and customer service skills.Key Achievements:o Mentored and coached new employees on effective communication strategies, resulting in improved customer satisfaction, 85% average passing rate for employees, and sales performance.o Assisted in Supervising and facilitated training sessions for a new site in Guatemala 2 times, resulting in successful knowledge transfer and self-sufficient operations.

El Paso, Tx, Us

This Internship is in the Graphic Design area that helps and learns new skills that would help in marketing using graphics that would be used in websites social network sites, newspapers and other areas of media.

Us

Helped repair and update web site used to train military and government workers. I familiarized myself with web and graphic design programs like Macromedia Dreamweaver, Fireworks, and Flash to be used in updating website. I set up many pages of the website for the training. When the web site was finished, I had to check the HTML code to make sure it works. I also helped the company with any other work on the side that needs to be done like filing.

Bachelor'S Degree, Management Information Systems, General

Associate'S Degree, Web Design & Interactive Media

Education record