Honored to lead three Customer Excellence functions including Customer Success (partner with customers post-implementation), Business Operations (SOW creation, data analytics, resource management and project billing), and Strategy Management (subject matter expertise and process improvement for Implementation Engineering, Implementation Project Management, and Customer Success)

Responsible for marketing, development and commercialization of Stryker's cranial navigation portfolio. Leads a team of talented product managers and marketers responsible for supporting and managing our intra-operative neuro/spine imaging and robotics portfolios for Enabling Technologies.

Responsible for downstream marketing of Stryker's vertebral augmentation portfolio, including the acquisition of CareFusion’s VCF portfolio. Promoted to Sr. Brand Manager Dec 2016. Prior to the creation of upstream, also led the NPD development of multiple projects and BD targets. Notable product launches include:- AVAflex Curved Balloon- 11G iVas- iVas Elite- Vertaplex HV Cement Sacroplasty indications - TroFlex Curved Needle- Cortoss acquisition - Inrad soft tissue biopsy acquisition and divestment

As a product manager for patient satisfaction products, I led VOC and market analyses to gather business opportunities for building an innovative product roadmap. These activities sought to enhance the company's marketshare and build enhanced product strategies for future success. I also served in the Agile product owner role of the online and mobile software development process, leading the development team to deliver high-quality and timely products that guarantee internal and external stakeholder needs were met. Previous Roles at Press Ganey:Content Manager/Educational Resource DeveloperOversaw activities related to the management and delivery of online content to help health care organizations reach high performance levels. Worked closely with technical, business development, and marketing members to ensure the effective delivery of content to internal and external customers. Responsible for identifying, researching, writing, and disseminating information related to the practices used by health care organizations to improve their clinical, operational, financial, and service performance.Lead ConsultantServed as account manager ensuring customer success with Press Ganey’s suite of software solutions. Managed onboarding, implementation and use of products at managed accounts. Conducted on-site presentations including: performance improvement consultation, data analysis, and user education. I shared and implemented patient satisfaction best practices and improvement processes from national award winning facilities at hospitals and medical practices across the country.