Aaron Somers Email & Phone Number

Us

Chicago, Illinois, Us

Successfully supported strategic planning and execution across FanSided’s network of 300+ websites and 2,000+ independent contractors. Forged productive relationships with top leaders and served as a key advocate for various customer support and human resources issues. 🔹 Consistently retained quality customers, accelerated the customer resolution process, and resolved 90% of the issues in a single communication by successfully creating and leading a customer-first support system regarding payments and human resources-related questions and concerns.🔹 Decreased contractor turnover by managing all contractor communications and diplomatically resolving complex customer relationship challenges (e.g., payment amounts and timeliness).🔹 Maintained a 98% monthly accuracy rate across an average of 2000 payments by establishing and successfully leading a multi-step monthly audit payment invoice process which ensuring payment accuracy and accelerating payment timeliness resulting in a noticeable decrease in customer complaints. 🔹 Slashed monthly auditing time in half by streamlining and documenting the payment process.🔹 Supervised the development of online help documentation which reduced the volume of help requests by 35% in the 1st year.🔹 Streamlined and tightened the customer communication process by managing all internal communications (announcements, policy changes, resources etc..) which ensured a consistent and accurate voice.🔹 Enhanced team performance productivity and retention by recruiting, hiring, managing, training, and evaluating new employees on proper employee-contractor protocols and expectations.

Boston, Ma, Us

Responsibilities included: product planning and visual presentation within a footwear-focused retail outlet store environment; creating and analyzing reporting data in visual decision making process,; assisting in all day-to-day operational procedures within the store, including payroll management and internal communications, recruiting and interviewing practices preceding all hiring decisions, and all other internal human resources related concerns. Selected to assist with Grand Opening teams for both the Merrimack, NH and Lancaster, PA new store openings.

Boston, Ma, Us

Responsibilities included: leading the store through daily operations. sales floor management, customer service, inventory control, merchandising, product receipt, payroll management, key performance indicator and sales figure reporting, training, coaching, recruiting, and cash management. Oversee a staff of 25+ associates.

Hartford, Ct, Us

Responsibilities included: comprehensively solving customer problems, answering questions, addressing concerns, and assisting with service requests regarding their auto insurance policies.

Herzogenaurach, Bavaria, De

Responsibilities included: sales, customer service, inventory management, merchandising, product receipt, human resources, scheduling, payroll management, employee performance reviews, key performance indicator and sales figure reporting, training, coaching, recruiting, and cash management. Oversaw a staff of 40+ associates. Assisted with operating of the 2009 Boston Marathon Expo event, 2009 NH Memorial Weekend Tent Sale event, and 2009 Kentucky Tent Sale event.

Englewood, Co, Us

Responsible for leading and training all front end staff on cash management procedures, policies, and operations. Promoted to Department Manager within 6 months with the company. Responsible for product receipt, inventory management, promotion setup, loss prevention and training staff in proper customer service practices.

Indianapolis, Indiana, Us

Promoted twice within first 7 months with company. Responsible for overseeing all aspects of store operations, sales, customer service, merchandising, product receipt, inventory management, pricing adjustments, promotional setup, scheduling, training, hiring, human resources, loss prevention, and cash management.

Beaverton, Or, Us

Assisted with daily store operations, primarily within the Men's Apparel Department. Responsibilities included: sales, customer service, inventory management, stockroom organization, merchandising, product receipt, training, coaching, and cash management.

Certificate, Human Resources Development

Bachelor'S Of Science, Business/Retail Management