Chief Operating Officer
- Implemented technology solutions and process optimizations that reduced operational costs by 75% and increased productivity by 80%- Built and managed high-performance teams, implemented performance management systems, and developed training programs that enhanced customer satisfaction and support efficiency- Launched customer-first initiatives, improving engagement and reducing churn - Managed strategic partnerships with key stakeholders, maintaining strong relationships with vendors and customers to drive sustainable growth- Negotiated and secured strategic partnerships that opened new revenue channels and improved the company’s market positioning- Oversaw financial planning, budgeting, and cost control, aligning operational strategies with long-term business objectives