● Formulate and perfect training regulations and policies and procedures.● Conduct annual Training Needs Analysis and make Annual Training Plan. ● Build up Departmental Trainers’ Evaluation System and organize Monthly Trainers Meeting.● Manage departmental training activities and give some feedbacks for improvement. Increase monthly per capita training hours 60%.● Organize Orientation, Brand Induction, core Service Culture Training and Train The Trainer Program etc.● Assign online courses and track learning records.● Review guest comments to recognize training needs and suggest some necessary training activities to improve. Significantly drop negative complaints about service and staff behaviors.● Work with GEM and Departmental Trainers to ensure LQA standards to be performed well and increase the audit result by 10.7%.● Conduct Grooming and Greeting spot check to ensure brand standards.● Conduct Staff Recognition Program to motivate colleagues.● Organize 2016 Colleague Engagement Survey and guarantee the response rate with 99%.● Organize activities, like Flea Market, Annual Party, Family Day, Smile Campaign etc. to improve colleagues’ engagement.● Support HR operations, like managing HR WeChat account, organizing Trainees Communication Meeting, Campus Recruitment, handling staff relationship etc.

— Training Administration● Conducting annual Training Needs Analysis and making Training Plan. ● Building Departmental Training and Trainers’ evaluation.● Organizing Departmental Trainers’ Meeting.● Collecting and checking Departmental Training Plan and Report and give some feedback.● Checking and evaluating Departmental Training activities and give some feedback for improvement.● Organizing Cross Training among sister hotels and External Training program.● Assigning online courses and tracking learning records in IHG myLearning and IHG Frontline.● Updating Training Handbook and other materials regularly.— Delivering Training Courses● Organizing Orientation to help new team member learn about group culture, hotel product knowledge, brand standard, basic manners etc.● Delivering CTC, GTC and MTD to certificate Departmental Training Coordinators and Trainers.● Organizing Risk Management Training, such as Food Safety Management System, Fire Safety and Control, First Aid etc.● Assisting Training Manager or HRD to conduct IHG core courses, such as ALDP, Leading Others, Behavioral Interview, Service Recover etc. — Quality Control and Supervision● Recognizing Training Needs from guests’ feedback about service problem and arrange necessary training activities.● Conducting Grooming, Greeting, Telephone Etiquette and Hotel Product Knowledge check.— Organizing Staff Activities● Assisting departments to hold Monthly Birthday Party.● Mainly taking charge of designing posters and controlling AV system in 2015 Annual Party.● Organizing other staff activities, such as Charity Walking, Green Riding, Celebrate Service Week, Karaoke Competition, Photography Competition etc.— Others● Managing Official WeChat Platform of HR.● Conducting Staff Recognition Program. ● Updating Culture Wall and Notice Board regularly.

● Organizing Orientation and delivering some courses.● Preparing venue, materials and anything else as necessary for other training,e.g. MAP, MDP1, TTT, BBI, FISH and so on so that the training activities could go well.● Updating training matrix and tracking status of all training courses.● Tracking online learning records in Hilton Worldwide University.● Collecting training plan and report from all departments.● Following-up training contract of expatriate training.● Assisting Training Manager to make spot check of department training activities.● Assisting Training Manager to carry out Department Trainers Evaluation system.● Organizing and participating in various activities, such Basketball Competition, Swimming Competition, Funny Basketball Game, Chess Tournaments and so on.● Carrying out staff recognition program like Hero of The Month and Service Star.● Designing and making poster for staff activities.● Updating staff notice boards.

● Dealing with checking in and checking out for team members.● Taking meeting minutes during HR meeting.● Assisting Training Supervisor to carry out quality inspection and prepare training activities.● Assisting Personnel Supervisor to manage and check staff dormitory and canteen. ● Auditing monthly attendance records of all departments.● Designing activity posters and updating staff notice boards.