Support the management and oversight of all operational departments including Adoptions, Intakes, Foster Care, Population Management, Animal Care, and Community Cat Program.Coordinate the organization's operational software and technology, enhancing internal communication mechanisms within and between departments and teams. Ensure organizational compliance of state and local laws, accuracy in data reporting, and adherence to approved department budgets.

Designed and implemented canine behavior assessment protocols, behavior modification plans, in-home acclimation guides, and interdepartmental behavior information sharing systems. Utilized a science-base approach to canine behavior with a strong emphasis on rewarding desired behavior and structuring shelter environments such to avoid triggers of undesired behavior. Reduced the length-of-stay of canines with behavioral considerations by successfully coordinating with core operational departments, including Adoptions, Intakes, Foster Care, Animal Care, Clinic, Volunteer, and Marketing.

Ensured CASPCA pets were placed in caring, appropriate homes based on the needs of both the humans and animals.Delivered excellent customer service and empathetic counseling for adopters and for those having to give up their pets.

Utilized science-based training techniques to facilitate productive communication between clients and their dogs to strengthen their relationships.Helped more than 60 clients learn how to elicit desirable behavior from their dogs, individualizing the curriculum for each dog's specific tendencies and motivators.Provided clients with guidance on impulse control, cue compliance, socialization, and desensitization of stress triggers.

Crafted and implemented a comprehensive digital communication strategy that integrated digital marketing, social media, web content, email marketing, and public relations to advance the organization's mission to increase organ donation.Collected and analyzed organ donor registry data across all state-based registries to inform the organization's strategic planning.