Aaron Kincade Email & Phone Number

Plano, Texas, United States

Sr. Manager, Platform Operations.

Plano, TX

Plano, Texas

• Worked with team members to formulate tactical plans to meet the goals and direction of the Platform Operations team
• Developed documented repeatable processes that support business needs
• Developed and shared knowledge of leveraged tools on the Platform Operations team, eliminating single points of knowledge
• Drove continuous improvement of operational controls on the platforms managed by the team such as Payment Processing Platforms.
• Drove compliance and security efforts related to applications and tools managed by the Platform Operations team
• Developed and maintained installation and configuration procedures, and implemented automation around these areas

Plano, Texas

• Configure, optimize, monitor, operate and maintain Windows Servers.
• Responsible for managing the daily activities of configuration, maintenance, patching, updating and troubleshooting of the operational systems.
• Optimize physical and virtual systems and resource utilization, while continuing to provide system capacity analysis and planning
• Assists with program development to include policies, standards, guidelines, training programs, and a viable quality assurance process for monitoring and managing the computing environment throughout the lifecycle
• Monitor the health and performance of the VMWare infrastructure and virtual machines
• VMware Sphere / vCenter for provisioning Windows / Linux operating systems on ESXi hosts.

• Maintain multiple datacenters including disaster recovery, colocations, and branch offices.
• Deploy and maintain Isilon and EMC storage solutions.
• Implement system standards in accordance to SOX auditing.
• Create and manage application service accounts in accordance to SOX auditing.
• Create and manage active directory user accounts in accordance to SOX auditing.
• Administrate and deploy physical, virtual, and cloud based Linux and Windows servers.

Irving, Texas

• Train/mentor entry and junior level systems engineers(s) on the team.
• Coordinate deployment activities of the systems engineers(s) on the team.
• Coordinate systems application deployments with the DBA's, Development, or any other IT/IS team as needed.
• Coordinate systems application deployments with the user community.
• Maintain documentation on hardware and software configurations and application workflows.
• Work weekends as needed to perform application deployments to avoid downtime.

Irving, TX

• Administer production systems, perform troubleshooting and apply fixes for issues related to delivery and production flow management.
• Administer applications on approximately 100-150 Servers.
• Troubleshoot software from Telestream (Flip Factory), BEA (WebLogic), RedHat (JBoss), Biscom (document conversions), Microsoft, Sun, and other vendors as well as home grown C# applications.
• Monitor Servers daily for file system usage, device problems, and other systemic issues.
• Monitor systems performance and resolve issues.
• Escalate unresolved production impacting issues as needed per business requirements.

Irving, Texas

• Provide first and second-level support in a timely and comprehensive manner.
• Ensure delivery of all audio and video traffic.
• Ensure that the customer network is up and running.
• Work after-hours support when necessary.
• Escalate issues as necessary to assure production timeliness goals are met.
• Meet or exceed department standards for quality and productivity.