Aaron Kwan Email & Phone Number

London, United Kingdom

Sydney, Australia

Key Responsibilities:• Senior Management Consultant in the Strategy & Customer team within EY’s Asia-Pacific Financial Services Advisory practice • Manage the delivery of various strategy and customer engagements to clients relating to: strategic market entry reviews, strategic customer journey mapping, customer analytics, marketing automation, customer on-boarding framework design, digital and direct sales optimisation and operational readiness• Develop various Customer… Show more Key Responsibilities:• Senior Management Consultant in the Strategy & Customer team within EY’s Asia-Pacific Financial Services Advisory practice • Manage the delivery of various strategy and customer engagements to clients relating to: strategic market entry reviews, strategic customer journey mapping, customer analytics, marketing automation, customer on-boarding framework design, digital and direct sales optimisation and operational readiness• Develop various Customer go-to-market materials and support responses to client request for proposals leading to new business generation Sample Engagements:• Australian life insurance and pension global market entry strategy for a Nordic based life insurance policy administration system provider • Customer on boarding strategy and framework design for New South Wales state government organisation• Digital and direct sales acceleration through: data analytics, customer insights and campaign design for a Big Four Australian bank• Design of strategic enterprise target operating model as part of business transformation program for Australia’s largest alcoholic beverage organisation• Operational readiness review of an insurance intermediary platform go-live for an Australian insurer• Review of Superannuation policy administration platform ahead of go-life for a Switzerland based technology company Show less

Sydney, Australia

• Pioneered a strategic category management and insights division within Barilla ANZ market leading to 3 major category management projects and implementation plans in 6 months• Managed and initiated a national pricing and promotional study across major retailers to help optimize strategies to a net effect of 10% reduced trade spend and increase in profit of 8% in 6 months• Developed shopper engagement strategies to maximize consumer communication at retailer level as a result increased… Show more • Pioneered a strategic category management and insights division within Barilla ANZ market leading to 3 major category management projects and implementation plans in 6 months• Managed and initiated a national pricing and promotional study across major retailers to help optimize strategies to a net effect of 10% reduced trade spend and increase in profit of 8% in 6 months• Developed shopper engagement strategies to maximize consumer communication at retailer level as a result increased product penetration in the category by 5%• Developed a long-term strategic project with Australia’s largest retailer focused on integrating best practice category and shopper insight management into commercial discussions and decision making Show less

Toronto, Canada Area

• Led and initiated over 20 new product launches into the Canadian market place totalling $3.2MM net proceeds• New product launches helped secure 40% business growth from 2011-2012• Managed global inter-market protocols including supply chain (inter-market supply), product development, crisis management, and day to day communication between Nestle Canada and its global affiliates• Developed and implemented a 5 year strategic business plan which included mandates of increasing… Show more • Led and initiated over 20 new product launches into the Canadian market place totalling $3.2MM net proceeds• New product launches helped secure 40% business growth from 2011-2012• Managed global inter-market protocols including supply chain (inter-market supply), product development, crisis management, and day to day communication between Nestle Canada and its global affiliates• Developed and implemented a 5 year strategic business plan which included mandates of increasing distribution networks to ethnic channel and reaching $50 MM net proceeds (900% increase) from $5 MM Show less

Sydney Area, Australia

• Monitored volume of consumer purchasing by undertaking role as EDI specialist in the customer service department• Worked extensively with logistics department including 3rd party courier company to resolve any delivery issues and special retailer requests

Toronto, Canada Area

• Managed key account for Sobeys Banner (Price Chopper) acting as a liaison between customer relations manager and individual retailers• Displayed customer relations skills by building strong relationships with individual retailers helping exceed sales forecasts

Diploma, Blockchain Strategy, Distinction

Master Of Business Administration (M.B.A.), Business Administration And Management, General, Distinction

Activities and Societies: Leadership Practice and Development Coach

Master Of Business Administration (Mba), International Exchange Via University Of Sydney, International Business Project

Consulting engagement with Joyoung. China's market leader for household small kitchen appliances with an annual revenue of $1bn USD. Led.

Ba, Honours Economics With Minor In Management Studies, Distinction

High Distinction

Activities and Societies: Student Council Treasurer (2004-2005)