Key initiatives and results to date:• Launched truckload service covering 2,000+ shipping lanes by designing customer-facing and internal processes, leading seven partner groups through a six-month implementation plan, lifting CSAT to 82%.• Improved the operational systems for less-than-truckload transportation by partnering with the front-line to resolve five key bottlenecks and driving four Product enhancements, raising on-time delivery by 35%.Professional development highlights:• Recipient of the Making a Difference (MAD) award for extraordinary performance, 2024

Managed technical programs, scaled teams, built products, and led continuous improvement.• Transformed a 600+ person operations org by standardizing activities and implementing redesigned policies across nine sites, which improved customer experience and increased efficiency by 2x.• Collaborated with tech and outsourcing partners to fix inaccurate shipment schedules by evaluating failures, building a quality assurance team, and launching an automation tool that reduced errors by 96%.• Owned the ops automation program by designing a new workflow strategy, developing 50+ scalable processes across new and existing markets, and managing 20+ Operations leads to align MVP solutions.• Led cross-functional team of 15 from inception to launch for three software tools (booking, messaging, and agent assignment), diagnosed operational gaps, and wrote requirements for 12 enterprise partners.Professional development highlights:• Certified Six Sigma Green Belt, The American Society for Quality (2023)• Kellogg Business Analytics program (2022)Listed No. 1 on the CNBC Disruptor 50 list (2022), Flexport is a global logistics and supply chain platform using modern software to fix the user experience in global trade.

Translated 8 years of management consulting experience into in-house program management, helping a hypergrowth tech startup scale into an industry leader. • Scaled capacity utilization by analyzing historical data, evaluating root causes of waste, and creating new processes to continuously optimize supply and demand, which unlocked $100M in revenue uplift.• Represented VP Asia to drive operational efficiencies. Defined metrics, prioritized resources across 30 projects, pitched solutions, and presented outcomes in weekly business reviews, achieving 20% KPI gains.• Defined the standard software product development process to resolve poor ROI of launched products. Collaborated with internal partners to test and iteratively improve the process over 4 launches.• Resolved mapping issue of incorrect shipment locations by implementing a corrective action to manually adjust routing data, while contextualizing issue for engineers to permanently integrate satellite tracking.• Developed teams by hosting six product and business jam sessions to influence roadmaps and celebrate wins, organized two hackathons, and coached ten junior staff on continuous improvement best practices.Professional development highlights:• Professional Scrum Master certified (2020)

Conceived, planned, and executed projects for global clients to develop strategies and improve operations.• Scaled a consumer tech business from four to 100 products within a year, by implementing a hybrid hardware/software product development process and supporting management to close new hires. • Aligned five conflicting teams and designed the new crew management system for 15,000 aircrew, clarified business strategy, quantified $20M of annual value, and drove feedback loops with affected staff. • Developed an electronics supplier strategy to lower costs by assessing the supply chain, analyzing factories, evaluating nine manufacturing candidates, and scaling the new product introductions team. • Enhanced business-critical capabilities through an enterprise tech transformation. Collaborated with global teams to design future processes, scoping $50M in 5-year project NPV and 25% lead time improvements.Professional development highlights:• Project Management Professional (PMP) certified, 2018• Recipient of PwC's Volunteer Spotlight Award, 2017

Delivered strategy and operations projects for global companies, including:• Resolved inefficiencies at a transport procurement department by evaluating processes, identifying waste in the value stream, streamlining policies, and standardizing workflows, which reduced cycle time by 30%.• Improved service levels at an airline call center by analyzing pain points, targeting 72% of low-value tasks, designing new processes, and driving change management, which reduced handling time by 28%.• Activated the program management function at a fintech startup by establishing project plans, launching mechanisms to manage 10 workstreams, and mitigating risks/dependencies with external customers.• Manufacturing Footprint Strategy for a global manufacturer: assessed locations for capacity expansion, based on supply chain, labor supply, tariffs, and other criteria. Also evaluated value proposition to brands.• Strategic Sourcing for a transport operator: identified $25M USD annual savings, on $1 bn spend. Analyzed spend and should-cost, applied strategic supplier management, and kicked off action plans.Professional development highlights:• Seconded to Australia for three months under the PwC Consulting Exchange Program, 2015• Joined as a graduate hire following completion of internship

Worked with traders and investment bank operations to ensure integrity of credit derivatives positions, through applying product knowledge, accurate trade capture and portfolio management.

Ran ‘Green Monday’ campaign to publish a year-long article series on sustainable living, which engaged 2,000+ staff on sustainability awareness and lifestyles. Managed NGOs outreach.

Implemented special projects in the Aircrew Personnel Department, including reviewing the documents library and upgrading Standard Operating Procedures for 200+ crew.