Aaron Ledwith Email & Phone Number

Richmond, Va

*Supervise a staff of nine ensuring compliance with all brand standards and labor laws. *Ensure proper staffing levels for the week ahead by anticipating hotel needs andscheduling as appropriate.*Train new employees to all brand standards to ensure compliance with requirementsand local laws. Track and ensure annual refreshers are completed on time and asneeded.*Compile and present various reports including guest satisfaction, loyalty tracking,labor budget, and hotel statistics to management.*Handle efficiently and resolve guest comments and concerns to ensure an excellentlevel of service and satisfaction.*Assist front desk staff with up to 250 check ins and check outs daily providingsupport where needed and ensuring high efficiency

Richmond, Virginia Area

*Receive, modify and process guest room requests to ensure a superb experience while maximizing sales revenues of up to $200,000 monthly. *Handle up to 70 calls nightly providing reservations, unique solutions for individual needs and troubleshooting for difficult customers.*Assist clients with concierge requests including transportation, dining, sightseeing and event management.*Balance cash, resolve revenue discrepancies and compile 15 nightly reports for senior management, mitigating audit risk and ensuring zero balancing.*Manage the accounts payable and receivable for over 50 accounts totaling up to $50,000 weekly.

Richmond, Virginia Area

*Handled a high influx of approximately 120 inbound calls daily within a dynamic call center environment.*Managed multiple priorities and maintained effective results in a quota driven workplace.*Assisted Customers with general and specialized financial inquiries while ensuring proper verification procedures and financial regulations are thoroughly followed to minimize risk to the bank and customer.*Maintained a low average handle time to ensure customer requests are properly resolved in a fast and effective timely manner.

*Receive, modify and process guest room requests to ensure a superb experience while maximizing sales revenues of up to $200,000 monthly. *Handle up to 70 calls nightly providing reservations, unique solutions for individual needs and troubleshooting for difficult customers.*Assist clients with concierge requests including transportation, dining, sightseeing and event management.

*Supervised the daily operations for a staff of 15, including training, coaching and daily production performance reports.*Oversaw daily sales totaling up to $200,000.*Managed over 50 specialized customer requests daily, minimizing firm exposure and ensuring customer retention.*Processed up to 100 credit applications weekly for up to $15,000, marketing point-of- purchase credit sales and improving acceptance by 200%.*Increased the attachment of the debt cancellation by 40%, increasing monthly revenues by $5000.*Managed cash balancing of $40,000 a night.

Bachelors (In Progress), Public Relations

Currently looking to go back to finish my degree.

Education record