Aaron Legrand Email & Phone Number

Telecommuter

Littleton, Colorado

Product Owner of Agile team of engineers and developers for EMM and Web ApplicationsObtained and translated business requirements into engineering artifactsManaged and prioritized product backlog items from various enterprise stakeholders Lead and participate in SDLC for the EMM and Web Applications developmentEngage in full SEP for the EMM and Web ApplicationsMonitor the development process for Application releasesTrack development, QA, system and customer testing, and production deploymentsCollaborated with Subject Matter Experts and stakeholders to revise technical artifacts to ensure alignment with specificationsEstablished functional understanding of business units and enterprise and related systemsSupport the development of technology roadmaps to align with business objectives Engage with cross functional virtual teams and customer bases to resolve complex, large scale technical issuesCreate, analyze and review technical and non-technical documentation Take ownership with escalating critical customer issues and work to drive to resolution and solution documentationTrack, analyze trends, and create reports on issues/problem reports in Remedy and ServiceNowDesigning highly available/redundant risk averse systems at Enterprise levelDeveloped and maintained various workflows to add value to the business using automation Liaison between users, developers, and engineers in the analysis, design, configuration, testing and maintenance of systemsDesigned Enterprise Scale App Store including processes, governance and full lifecycle Managed requirements development and oversight for EMM and Web Applications using Multiple REST APIsEnterprise level ITSM including Change Management in Remedy and ServiceNow Developed and Presented technical project data to senior level management Facilitate stakeholder engagements throughout Systems Engineering processesManaged and developed Systems Engineering artifacts and processes

Denver, Co

Managed post-acquisition activities across all infrastructure and domains to ensure successful horizontal integration Designed, planned and implemented 75,000 square foot new facility start-up including 1500 square foot server room Managed relocation from three facilities within three years / telecommunications, server and workstation infrastructure/operations Developed, Monitored and Reported on customer satisfaction metrics to help drive continual process improvements Centralized all SW licensing infrastructure, licensing and procurement Responsible for IT operations for two facilities including 650 Laptops/Workstations and 75 servers in complex environments Responsible for management and direction of IT staff members including Helpdesk, Desktop Support and ApplicationsDevelop and report metrics to the Executive Management, Enterprise IT Leadership and Customers Identify process improvement areas and leverage industry and internal best practices to drive success Plan and coordinate staffing resource requirements for day to day operations and project work Provide technical guidance and training for staff as required and act as technical point of escalation for site issues and concerns Maintain IT staffing plan coordinating with Business Unit and Line of Business leadership Manage relationships with hardware, software and service vendors Manage small to medium sized infrastructure based projects teaming with enterprise IT resources Oversight of procurement and budgeting for sites infrastructure and software Ensure service level agreements are met with teamwork, customer service, and ethics focus

Phoenix, Az

Phoenix, Az

Masters, Data Analytics

Advanced Technical Leadership, Technical Leadership

Bsm, Information Technology/Management

Aas, Microsoft Technology / Cisco Technology