LEVEL FIFTY is a fully integrated digital and paid media agency collaborating with globally recognised luxury brands and ambitious finance companies on strategy, paid media, CRO, SEO, and social.Coupling a deep-rooted knowledge of both luxury and digital, LEVEL FIFTY creates beautiful Paid, Social and Digital content for its clients. We also elaborately enhance the consumer journey and conversions rates through the use of leading edge marketing and technology.

• Providing Second Line support interfacing via telephone, email or face to face logging faults, resolving or assisting in the resolution as appropriate or referring to 2nd/3rd line personnel.• Remote configuration for Citrix server• Exchange server 2013, 2016, Office 365 & Azure.• Configuring Windows 10, 7 and 8.1 on Lenovo laptops and Desktop PC’s • Configuring Windows updates, Sophos Anti-Virus, Eye-fi card applications and regional settings• Install and configure Microsoft Office 2013, 2016 and Office 365.• Remote administration and management of customer computers using Teamviewer/Teams• Carrying out user administration and new user set up on Active Directory or Azure, Creating Users/Groups and password resets security reviews and group management• Record and action faults as reported on Windows 10 &7 PC’s, servers, laptops and mobile devices.• Configuring and troubleshooting Lenovo, Samsung or Apple Tablets.• Updating and maintaining the Build for the Desktop, Laptops, Surface Pro and Lenovo Miix device either via SCCM, InTune or a USB build.• Being responsible for the day to day IT support at our executive offices in London, ensuring all Executive IT systems, including PCs, laptops, mobile phones, tablets and conference room tech are functioning to their optimum level.• Assist in the maintenance of IT Asset Inventory, records of PC builds, software deployment and verification of the deployment of up to date anti-virus and software patch updates.• Working with the Project team rolling out application upgrades via SCCM Skype for business/office 2016 upgrade

• Providing first line support interfacing via the telephone and Email, logging faults, resolving or assisting in the resolution as appropriate or referring to 2nd/3rd line personnel.• Remote configuration for Citrix server• Exchange server 2007 & 2013• Configuring Windows 10, 7 and 8.1 on Lenovo laptops and Desktop PC’s • Configuring Windows updates, Sophos Anti-Virus and regional settings• Install and configure Microsoft Office and connect Outlook 2013 to Exchange server• Remote administration and management of customer computers using VNC Remote Desktop• Using team viewer to Remote into devices to troubleshoot or configure any amendments required.• Carrying out user administration and new user set up on Active Directory 2008, Creating Users/Groups and password resets security reviews and group management• Record and action faults as reported on Windows 10 &7 PC’s, servers, laptops and mobile devices• Configuring and troubleshooting Lenovo & Samsung Tablets• Conducting software and hardware installations.• On occasion, as requested, resolving or assisting in the resolution of faults on a face to face basis with our user population both locally and at satellite offices if necessary• Document and record all user reported IT & Telecoms issues so that accurate data can be used for producing call logging and resolution statistics.• Assist in the maintenance of IT Asset Inventory, records of PC builds, software deployment and verification of the deployment of up to date anti-virus and software patch updates.

• Receiving, logging and managing calls from internal staff and external clients via telephone, email and via the service tool• 1st Line technical support across the desktop and server infrastructure platforms.• Incident liaison for all 2nd line resolver groups.• Take ownership of user requests/incidents and follow up the status of problems on behalf of the user and communicate progress in a timely manner• Service Desk liaison for Paris based project team to implement Service Now • Conducting training sessions and documentation related to the implementation of Service Now to internal staff • Creation of new policies and procedures for the Service Desk based on ITIL framework.• Creating requests for application packages to be created and liaising with the desk side team to perform IT testing.• Basic Active Directory knowledge – Creating Users/Groups and password resets security reviews and group management• Lotus Notes Domino Administrator • Unix Administrator – Linux Account set up, password unlock/reset• iPhone, iPad and BlackBerry mobile device rollout and support• Identity Management – creation and deletion of new accounts across multiple system applications• Desktop and laptop implementation and support• Remote Server access support• Change management Secondment

• Supporting customer IT Resources for Aegon UK PLC.• Constantly liaising with Clients/Customers.• Supporting customer IT Resources for Aegon UK PLC including Aegon bespoke software’s : Unisure/SE Mainframe & AWD• Managing Active Directories – having administrative rights over user accounts and user profile access rights.• Troubleshooting problems for Microsoft Applications e.g. Word/Excel/PowerPoint. • Troubleshooting problems with Internet Explorer and customer intranet site• Extensive experience in Lotus Notes user management. Adding, deleting and modifying users and distribution groups. Client set up and troubleshooting all issues.• Supporting Lexmark printers and have access to detailed information on how to resolve issues with Lexmark printers for users i.e. models like T634/T644/C750.• User management - ensuring users were added or removed to AD, Notes, file shares in accordance with company standards and in a timely manner.

• Replenishing the stock rotating the old stock to the top and the new stock to the bottom• Assisting with the loading and unloading of goods from the lorry. • Shop floor assistant helping customers with whatever problems they may have and resolving them myself before asking for help from others. • Till trained working as a checkout assistant covering other colleagues lunch breaks• Using my initiative to decide the amount of stock that needs to be ordered depending on the weather, time of year, promotional stock etc.• Good communication skills, which help me to work well within whatever team I am working within.• Working efficiently with my colleagues to make sure the morning delivery is put out on the shop floor before the store opens.